Muthukumar Balasubramanian Email & Phone Number

India

Hyderabad

• ITIL V3 Foundation Certified professional with nearly 16 years of experience in Technical Support, Enterprise Solutions, Customer Support, Delivery Management, Infrastructure Management, etc.
• Hard working and energetic manager and top-rated Support Manager with more than 9 years leading dynamic Support teams. Focused on customer experience throughout all stages of the issue/incident life cycle. Exceptional.
• Possess broad competence in strategic management with the distinction of driving new Support initiatives, & contributing in achievement of organizational objectives
• Passionate Customer Service Leader – adept in resource administration with a proven record of analyzing processes & workflows, assessing their efficacy, relating to business plans & goals and solution instrumentation
• Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi-cultural environmentCore Competencies
• Planning and analysis of Support operations along with managing short / long term budgets for the support organization

Investigate technical problems to determine the root cause and forward findings to Sustaining Engineering. Perform Problem Source Identification (PSI) through the use of code debuggers and the inspection of code logic. Research and investigate complex questions or CA product defects for the product line. Use traces, dumps, debuggers, reviewing product.

Currently working as a Specialist and primary focus on Disaster Recovery.Responsible for doing Product Research on SAN Technologies, Tape Libraries and Tape Units. Reproducing Client's Environment on H/W Related issues and troubleshooting them by reviewing the Tape Logs and identifying the problem causes.Responsible for doing Product Research and.