Muthukumar Gopalan Email & Phone Number

Rocky Hill, Ct, Us

Princeton, New Jersey, Us

Princeton, New Jersey, Us

Princeton , New Jersey , Us

• Managing 10M Healthcare Engagement• Serve as the single point of contact coordinating all customer activities between the customer, Decision Point, and customer/Decision Point outreach vendors and teams• Build trusted and strategic advisor relationships with customers and stakeholders.• Drive Decision Point deliveries to success and renewals• Manage delivery tracking for customer engagements.• Work closely with the Client Implementation Team during the identification, collection, and tracking of customer data feeds to the Decision Point• Advise customers on opportunities for additional data feeds to enhance deliverables.• Help to gather and maintain client business information, client data-related information, deliverable information, and project goals.• Conduct and manage weekly project status meetings to ensure success in meeting project goals• Work closely with customers and vendors to deliver targeted outreach and marketing campaigns leveraging Decision Point predictive models and analytics• Help to drive renewals and the identification of additional opportunities to support our customers• Customer implementation and ongoing customer success model and continuously work to improve upon it.

Plano, Texas, Us

• Managing projects performance-Delivery on commitments, quality, responsiveness, reliability) and financial performance expectations.• Create and maintain a projects schedule, by which the Project Manager's can actively manage all assigned resources on the projects, including IT resources, business resources, external vendor(s), etc. Ensures these resources are executing their projects tasks-Business requirements,Functional spec, use cases.• Establish and maintain appropriate relationships with Solution Development, Solution Operations and Business Sponsors. Acts as focal point for project-related activities.• Maintain awareness and oversight of projects activities through proper status reporting to ensure a timely resolution of project execution issues, including changes in scope, quality/reliability issues, and resource constraints. Responsible for projects sponsor satisfaction with projects delivery and functionality.• Responsible for ensuring projects follow IT standard project development methodology and that the project conforms to IT defined standards for security and technical architecture.• Directs the project process, assigns responsibilities/tasks to team members, and consults with subject matter experts as needed. • Maintain the project workbook- Risks,Issues,Decision log,Team contacts• Coordinate and manages all necessary communications in order to drive the project through the project delivery process-Status meetings,Defect review,Project reports,Risk review and escalations, supplier review• Fully manages the time, quality, communication, risk and procurement management-Statement of work, e-auction elements of the project.• Engages leadership and stakeholders at appropriate intervals for the risk, complexity, critical of the project• Projects Handled • Application Archive and Decommission • Enterprise Data Catalog • Application Integration of PowerCenter, Salesforce, SAP HANA

Plano, Texas, Us

• Functioning as a Project Manager and IT Operations Manager – resource and point of contact and responsible for:• Developed Standards documents.• Wrote and managed IT Command Center Guide and Exercise Activity Run book (Standard Operating procedure)• Project Planning – Developed project plan and schedule for desktops migration involving virtual and physical systems, multiple locations, new architecture and tools and technologies.• Resource Management – for successful and productive execution of the project.• Communication: Communicate with client managers to collect business and functional information about existing applications and hardware of users – to plan and strategize the migration of users; for the Projects:o Asset Managemento Airwatch Implementation for IPhone and IPadso Cisco Tacas implementationo Citrix upgrade from 6.5 to 7.13o Data Purgeo Exchange 2016 upgradeo Multi Factor Authentications for Workstations/Serverso Vlan segmentationo VMware Upgrade o Windows 10 Desktop Migrationo Windows 2012 R2 upgrade for ServersScheduling and delivery of project to the managers at client site

Plano, Texas, Us

• Accountable for managing the service delivery and operational relationship for multiple NTT customer accounts • To act as the Single Point of Contact and main interface for all Client deliverable • To monitor and manage the performance of services provided as agreed in relevant contracts and ensure that customer satisfaction is maintained • Ensure and monitor that processes are in place to pro-actively deliver consistent service quality and drive service improvement • Build trusting and professional relationships with key stakeholders in the customer organization and work to understand their business drivers and requirements • Provide reports to an agreed schedule (or on request), including management summary and detailed performance reports • Ensure delivery resources are planned and managed successfully on behalf of NTT Data and the customer • Ensure that the correct governance framework is in place so that the roles and responsibilities of the delivery resources are clearly defined and executed upon • Define communications plans and lead regular status meetings to ensure that all required stakeholders are regularly engaged and informed • Advocate “Sales through Delivery” leveraging our existing service delivery capabilities to win new business• Manage large functions, projects, or teams with multiple areas of focus• Establish team goals and work with direct reports on strategies for executing, measuring progress, and communicating results• Supervise and mentor Team Leads and Associate Managers as they grow into people management roles• Identify inefficient workflows and implement solutions• Leverage areas of expertise to improve the effectiveness of user support and the quality of the Team performance• Utilize deep industry knowledge while serving as a strong cross functional leader• Leverage areas of expertise to improve the effectiveness of our support and the quality of the service

Princeton, New Jersey, Us

Project Management • Leading Mid-size and diverse technology teams and being the point of escalation for the Customer in delivering as per SLAs and project goals.• Managed Global Service Desk and Sys Admins• Responsible for People Management – talent acquisition, management, Training • Responsible for driving strategic initiatives such as Engagement Management, Innovation, Continuous Improvement and Deployment of Best Practices• Responsible for customer satisfaction and people satisfaction• Responsible for end-to-end Project Management from Project initiation to closure• Managing Teams of Technical and Techno-Functional Consultants with overall project management responsibility• Responsible for problem-solving, motivating team members and ensuring delivery. KRAs include Retaining Team Members, Training and Developing Resources, Addressing Grievances

Princeton, New Jersey, Us

Incident Management, Problem Management, Change and Release ManagementIndustry : Online Betting/Gambling Industry Public Relations HealthCare Manufacturing * To ensure 24/7 availability of the Resources * Ensure Project Management Activities with regard to the Project * Responsible for the recruiting, management and career development of consulting staff * Ensure the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved. * Management of an IT Service Delivery team and be responsible for career development and appraisals. * Definition of service level agreements (SLA’S) related to contracted services. * Ensure the IT Service Delivery team, taking responsibility for service desk, desktop support and application support. * Ensure SLA’s are achieved and client expectations are met (or exceeded). * Build services relationships with clients. * Ensure quality and profitable services are performed to the agreed SLA. * Ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery. * Provide reports to an agreed schedule (or on request), including management and account performance reports. * Identifying New Opportunities * To analyze the Grey areas and Identify Service improvement for the Service desk/SysAdmin/DBA/UNIX & Storage team respectively (Quality, Process & Procedure, Delivery, People) * Ensure project meets Internal and External Quality Audits requirements * Provide Process solutions for any escalations from the Client end * Ensure the Team Leads to deliver the agreed KRA & KPI. * Monitor Progress of Team Leads and the Team * Monitor Progress To Plan And Take Corrective Action

San Jose, California, Us

• Responsible for documentation of all the Enterprise Applications and 3rd party tools that Sanmina-SCI uses to accomplish its final manufacturing goals.• Responsible for analyzing and recommending newer, safer and cheaper technologies for optimal performance and the ultimate goal of having only one Enterprise wide Application (Oracle Applications E-Business Suite 11i)• Ensure there are no unauthorized changes in the Sanmina-Sci production environment.• Ensure minimal emergency changes, which could adversely impact Sanmina-sci IT stability.• Change Management documentation and adherence.• Part of a Team investigating current infrastructure to propose improvements where required• Part of a Team investigating current infrastructure to propose improvements where required • Responsible to implement ITIL methodologies in Sanmina-SCI environment• Responsible for defining CMDB• Responsible for defining new SLA (Service Level Agreements) to have a better relation with business by identifying the real needs.• Responsible for Reducing the downtime with processes implementation such as Problem Management, and Availability Management• Perform random audits to ensure ITIL compliance is adhered to• To minimize the adverse impact on business operations by restoring normal IT service operation as quickly as possible.• To regulate the lifecycle of all incidents/problems reported through the ITSC, ensuring strict adherence to Problem Management processes and agreed Service Level Agreements.• To provide quality input to, the Remedy data, root cause analysis, trend analysis and post-problem review processes.• Filter, categorize & prioritize Requests for Change in terms of scope, impact, cost, benefits and risk.• 24/7 availability for User Support.• Perform random audits to ensure ITIL & Federal Regulatory compliance.• Review Failed Changes; perform root-cause analysis to mitigate recurrence.• Oracle User account Administration

• Experience in researching and analyzing companies in United States and identifying potential clients through web and cold calling.• Contact the companies; initiate & build up a business relationship for Outsourcing their software projects and make a business proposal.• Expertise in marketing Software Services and solutions & to achieve a predefined target.

Pittsford (Rochester), Ny, Us

This is sessional project to support US domestic customers on the customized cheque and W2 Form and stationary

To call the existing US customers and seek for inputs on the content and to sell the next year subscription

Mba, Marketing And Project Management

Ba, Defense And Strategic Studies

12Th Std, History

10Th Std