Muthukumar Gopalan Email & Phone Number

Rocky Hill, CT, US

Princeton, New Jersey, US

Princeton, New Jersey, US

Princeton, New Jersey, US

• Managing 10M Healthcare Engagement
• Serve as the single point of contact coordinating all customer activities between the customer, Decision Point, and customer/Decision Point outreach vendors and teams
• Build trusted and strategic advisor relationships with customers and stakeholders.
• Drive Decision Point deliveries to success and renewals
• Manage delivery tracking for customer engagements.
• Work closely with the Client Implementation Team during the identification, collection, and tracking of customer data feeds to the Decision Point

Plano, Texas, US

• Managing projects performance-Delivery on commitments, quality, responsiveness, reliability) and financial performance expectations.
• Create and maintain a projects schedule, by which the Project Manager's can actively manage all assigned resources on the projects, including IT resources, business resources, external vendor(s), etc. Ensures these.
• Establish and maintain appropriate relationships with Solution Development, Solution Operations and Business Sponsors. Acts as focal point for project-related activities.
• Maintain awareness and oversight of projects activities through proper status reporting to ensure a timely resolution of project execution issues, including changes in scope, quality/reliability issues, and resource.
• Responsible for ensuring projects follow IT standard project development methodology and that the project conforms to IT defined standards for security and technical architecture.
• Directs the project process, assigns responsibilities/tasks to team members, and consults with subject matter experts as needed.

Plano, Texas, US

• Functioning as a Project Manager and IT Operations Manager – resource and point of contact and responsible for:
• Developed Standards documents.
• Wrote and managed IT Command Center Guide and Exercise Activity Run book (Standard Operating procedure)
• Project Planning – Developed project plan and schedule for desktops migration involving virtual and physical systems, multiple locations, new architecture and tools and technologies.
• Resource Management – for successful and productive execution of the project.
• Communication: Communicate with client managers to collect business and functional information about existing applications and hardware of users – to plan and strategize the migration of users; for the Projects:o Asset.

Plano, Texas, US

• Accountable for managing the service delivery and operational relationship for multiple NTT customer accounts
• To act as the Single Point of Contact and main interface for all Client deliverable
• To monitor and manage the performance of services provided as agreed in relevant contracts and ensure that customer satisfaction is maintained
• Ensure and monitor that processes are in place to pro-actively deliver consistent service quality and drive service improvement
• Build trusting and professional relationships with key stakeholders in the customer organization and work to understand their business drivers and requirements
• Provide reports to an agreed schedule (or on request), including management summary and detailed performance reports

Princeton, New Jersey, US

• Project Management
• Leading Mid-size and diverse technology teams and being the point of escalation for the Customer in delivering as per SLAs and project goals.
• Managed Global Service Desk and Sys Admins
• Responsible for People Management – talent acquisition, management, Training
• Responsible for driving strategic initiatives such as Engagement Management, Innovation, Continuous Improvement and Deployment of Best Practices
• Responsible for customer satisfaction and people satisfaction

Princeton, New Jersey, US

Incident Management, Problem Management, Change and Release ManagementIndustry: Online Betting/Gambling Industry Public Relations HealthCare Manufacturing * To ensure 24/7 availability of the Resources * Ensure Project Management Activities with regard to the Project * Responsible for the recruiting, management and career development of consulting staff *.

San Jose, California, US

• Responsible for documentation of all the Enterprise Applications and 3rd party tools that Sanmina-SCI uses to accomplish its final manufacturing goals.
• Responsible for analyzing and recommending newer, safer and cheaper technologies for optimal performance and the ultimate goal of having only one Enterprise wide Application (Oracle Applications E-Business Suite 11i)
• Ensure there are no unauthorized changes in the Sanmina-Sci production environment.
• Ensure minimal emergency changes, which could adversely impact Sanmina-sci IT stability.
• Change Management documentation and adherence.
• Part of a Team investigating current infrastructure to propose improvements where required

• Experience in researching and analyzing companies in United States and identifying potential clients through web and cold calling.
• Contact the companies; initiate & build up a business relationship for Outsourcing their software projects and make a business proposal.
• Expertise in marketing Software Services and solutions & to achieve a predefined target.

Pittsford (Rochester), NY, US

This is sessional project to support US domestic customers on the customized cheque and W2 Form and stationary

To call the existing US customers and seek for inputs on the content and to sell the next year subscription

Mba, Marketing And Project Management

Ba, Defense And Strategic Studies

12Th Std, History

10Th Std