Muthukumar Rajan Email & Phone Number

Bengaluru, Karnataka, India

Bangalore

• Multiple Recruiting team Dashboards created for the business Managers.
• Sales Intelligence tool created for Sales Team.
• Created custom crystal reports to analyze WOW hires for a specific Line of Business.
• Developed an Agent to deliver reports to the specific recipients on a specific day.
• Created a dash board for a specific team.
• Contributed to build Sales Intelligence tool.

Bangalore

• Interfacing with Global Compensation Team (GCA) for calculation of bonus & documentation for process improvement and audit related activities
• Monitoring performance of recruited LOBs and evaluating HC, budget, actual figures, etc.
• Organizing meetings to review performance and operational metrics of Regional Team in coordination with Senior Management Group
• Coordinating with cross-functional team such as Finance, Payroll, HR and LOBs
• Involved in activities like budget planning & costing for an LOB and analyzing the actual to forecasts and reporting on the deviances and issues to the management for streamlining operations
• Quarter on Quarter Recruiter performance trend Analysis provided to the Recruiting Managers and Regional Heads

Bangalore

• Overseeing various activities entailing end/year end closures of books of accounts for the LOB, financial planning based on the trend in the previous years & current market scenario business analytic, etc.
• Performing analysis activities of the given data and drawing the correct inferences as per objectives as well as analyzing them in order to find the root cause of business problem and examining the solutions by using.
• Providing training to various staff members on newly implemented systems and gathering necessary data to accomplish the analysis right from a number of sources to draw inferences required for the business operations
• Offering suggestion to several alternatives in order to enhance the service standards and carrying out review to further improve the quality management for streamlining operations
• Formulating quality & process-oriented reports weekly & daily basis through in-depth analysis for actionable information as well as mapping the document to provide information and forwarding the same to senior management

Bangalore

• Hands on Experience on hiring and cost reporting analysis
• Functionally handled a team of 2 people and achieved effective results
• Monthly Journal Entry and GIFT for each country processed effectively
• Part of Audit-Analysis-Process improvement team and ensure the entire team’s delivery is Accurate and Quality
• Weekly basis on the no of hires made as on for the quarter analysis will be sent to the entire team
• Weekly Basis team wise by manager by recruiter’s performance analysis will be sent

Bangalore Area, India

• Hands on Experience on hiring and cost reporting analysis
• Monthly Journal Entry and GIFT for each country processed effectively
• Weekly basis on the no of hires made as on for the quarter analysis will be sent to the entire team
• Weekly Basis team wise by manager by recruiter’s performance analysis will be sent
• Survey analysis and calculate the score for each recruiter
• Worked on the yearly Budget analysis for each team

Bangalore Area, India

Analysis of the Budgeted Revenue with the achieved revenue numbers.Trend Analysis from the past for the foretasted revenue number achievement.Forecasting account wise Utilization and GM for the month.Verified the existing process for the US region, noted the requirements in new process, identified the gaps & defined Process between Global Rolling forecast.

Bangalore Area, India

Region Wise call center performance report and analysis.Analysis on Non financial parameters and the performance.Agent’s performance analysis on a day-to-day activity.Report Generation from Nortel Switch and analysis on various call traffic.Comparison analysis between booking, activation and ARPU.Support analysis for six sigma projects.