- Hiring for sales -Accountable for Streamline and standardise all MIS tasks within the department.-Reduced the average lead TAT from 12 days to 8 days by improving process-Increased overall productivity by 40% by performance improvement plans(SL rate increased from 3-4 to 6-7, Connection rate increased from 60% to 85%, and so on).-The bulk hiring target was met by utilising 60% of the previous workforce through process optimisation and efficient lead utilisation.-Strategic planning for TA includes the following elements: cost to hire, manpower to hire, TAT to hire -Creating and maintaining dashboards for all departmental functions

-Responsible for publishing the pre-sales department's hourly, daily, weekly, and monthly performance reports at the agent, TL, SM, and director levels.-To independently verify each report in the entire funnel-Has experience managing a pre-sales team of 12 interns for a trial project for two months.

-Creating E-Commerce Website -Handling tickets raised by clients