I am in to support role for 15 years, first two years worked as a field engineer and assisted users f2f with software installation and in hardware issues. Worked in Sutherland for 2 years where i got exposure with international clients and assisted them by taking remote access of their system in Windows issues. For 2 years worked at HCL in Host Security/ End-Point Security support role, and 3 years as system admin in vmware (HCL).Sep 2018 i resigned as L3 support in Cyber security fire eye tool. In Sutherland enterprise support worked in Mac troubleshooting and Saas..In Innova solutions leading helpdesk team(cloud).