1. Production Management: Overseeing the day-to-day production operations, including typesetting, layout, and formatting of content. Ensuring that production goals are met efficiently and within deadlines.2. Quality Control: Implementing and maintaining quality control measures to ensure the accuracy and consistency of typeset materials. Checking for errors, formatting issues, and adherence to style guidelines.3. Resource Allocation: Managing resources such as manpower, equipment, and software tools effectively. Assigning tasks and responsibilities to team members to optimize productivity.4. Workflow Optimization: Continuously reviewing and improving production workflows to maximize efficiency and reduce turnaround times. Identifying bottlenecks and implementing solutions.5. Project Planning: Planning and scheduling typesetting projects, setting priorities, and allocating resources accordingly. Ensuring that project timelines and budgets are adhered to.6. Team Management: Leading and supervising a team of typesetters, designers, and support staff. Providing coaching, training, and performance feedback to team members.7. Vendor Coordination: Managing relationships with external vendors. 8. Budget Management: Developing and managing budgets for the operations department. Tracking expenses, controlling costs, and optimizing resource allocation.9. Technology: Staying up-to-date with typesetting software and technology trends. Implementing new tools and software to improve efficiency and quality.10. Customer Communication: Liaising with clients or project managers to understand their requirements, address concerns, and provide regular updates on project status.11. Problem Solving: Resolving any production-related issues or challenges that may arise during projects. Finding solutions to meet client expectations and deadlines.12. Reporting: Generating reports on production metrics, performance, and KPIs. Presenting data to senior management for decision-making.

• Understanding any new business/service and initiating deployment of an appropriate work process• New business/service/client engagement, study the requirement, create necessary documents, pool in resources and setup tools, responsible for pilot phase, training and mentoring and roll out the account to operations.• Build and maintains customer relationships• Suggestions/Inputs to create new tools or processes to improve efficiencies throughout the customer engagement• Driving technology innovation and solutions with the Technical team• Project Management - Effectively oversee projects• Regularly plan activities for each account that drive simplification and operational effectiveness• Uses Data Insights to Drive Prioritization. Identify trends, gaps and opportunities based on this data• Develop process efficiencies in using the defined systems for maximum speed and effectiveness• Anticipate outcomes and mitigate risks• Ensuring adherence to quality standards and work schedule of all the services• Directing the team in planning and implementing relevant processes, and improving operations• Managing escalations by diagnosing the team for issues in process and/or skill in the case of an escalation, and implementing relevant changes to correct the issues• Effectively present to customers in both face-to-face and virtual settings, using tools and technology to present solutions, progress, as well as difficult news and in a customer-centric way• Tracking revenue, budget, price and communicate to all the stakeholders about the trend. Bring in visibility and initiate necessary actions as appropriate for client retention

Customer Success Manager at kriyadocs (www.kriyadocs.com). A document collaboration platform for publishers and authors and a preferred publishing automation platform for several leading book and journal publishers. It enables authors, editors, copy-editors, proof-readers, typesetters and other key stakeholders in the publishing ecosystem to effortlessly collaborate towards producing rich, high quality content, faster. kriyadocs was launched in 2014 and has 30,000+ happy users globally. ● Business development activities and supporting the sales team● Understanding digital customer behaviors and Platform business models● Big data & how to build data as a strategic asset, Innovation through experimentation● Pull marketing strategic planner SEO / SEM / SMM / Referral Marketing / Digital Marketing● Researching, contacting and developing new accounts. Create and execute digital campaigns● Use product knowledge and selection to provide exceptional service to customers and build sales● Responsible for revenue generation from new customers● Bringing in new business and revenue streams to add to the company’s bottom line● Following-up with existing customers for new work● Planning and executing pilot projects for new customers● Create Project plan with all stakeholders and track periodically● For problem emails, ensure that the proper RCA and preventive actions are obtained● Measure inflow, problems, TAT adherence and new projects received● Organizing regular calls with existing clients to provide updates on new services, request feedback on existing services, share periodic performance reports, etc

Sri Velmurugan Tours and Travels (www.svm.org.in) dedicated to providing International and Domestic Holiday Packages | Hotel & Flight Booking | Large Group Tours | Honeymoon Packages | Shore Excursions | Bus Rental & Car Rental | College & Corporate Shuttles | Inter City & Town Buses. Our imprint is Muthukumaran Transport, operating buses & cabs to corporate companies in Chennai.KRA’s:• Using the ADBCE method (by Brian Tracy) in day to day activities (time saved and reduced paper work).• Implemented the “Big Seven Management” concept in our company.• Practiced Pareto Principle (by Vilfredo Pareto – Italian Economist), as a result the revenue increased in our tour service.• Adopted “Technology is our Friend” method and implemented device concept for fetching data.• Streamlined RTO activities.• Introduced automated GPRS ticketing machines in our Route buses. Collection amount are traced in hourly basis.• Interfacing with customer, maintaining schedule and resolving any issues. Shuffling of drivers in circling method.• Close examination of fuel consumption and reports are updated daily, as a result the profit margin increased by 80%.• Making cold calls, sending out introduction emails to identify new clients.• Bringing in new business and revenue streams. Showcase our capabilities and to promote our services better.• Job study and quotation. Ask for suggestions on areas where could improve our services.• Visiting clients regularly. Monthly/weekly call with customers.• Generating daily/monthly reports. Corrective/preventive measures for escalations. Logout and Invoice.• Fixing benchmarks and finding the ways to achieve it.

• Playing the core role in business development activities and supporting the sales team.• Prime responsibilities include bringing new business and generating revenue to the company.• Continuous follow-up with new customers to acquire more work.• Identification of the range of services that is required for any new customers• Planning and executing the pilot projects.• Engage in interaction with customers and members of the sales team to understand in detail the needs of new customers, existing customers desiring new services.• Engage in discussion with the team in conceptualizing overall solutions for new client/account.• Collecting data base and categorizing Publisher/Typesetter.• Identifying type of Publisher/Typesetter and sending intro emails and doing cold calls.• Customer meetings / site visit / analyzing – sending quotes & finalizing projects.• Understand customers / prospects requirements and convey to the production teams.• Account management, customer interaction by person, email & telephone -(UK, US, Europe and Australia).• Identifying tenders and executing.• Interfacing with customer, maintaining schedule and resolving any issues.• Keeping customer updated on the performance on a monthly basis.• Maintaining smooth inflow and outflow of projects.• Utilizing capacity in a planned and organized manner.• Conferencing with customer at regular intervals to improve the flow of business (projects) from existing customer.• Handling customer complaints and ensure customer satisfaction.• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined quality guidelines.• Sending Invoices/Feedback forms and regular follow-up for payments.

• Collecting data base and categorizing Publisher/Typesetter.• Identifying type of Publisher/Typesetter and sending intro emails and doing cold calls.• Customer meetings / site visit / analyzing – sending quotes & finalizing projects.• Prime responsibilities include bringing new business and generating revenue to the company.• Continuous follow-up with new customers to acquire more work.• Visiting UK customers and prospects once in a year to understand their current requirements and presenting our services in-detail.• Interfacing with customer, maintaining schedule and resolving any issues.• Keeping customer updated on the performance on a monthly basis.• Involving in tele-discussion with customer on a weekly / monthly basis (as per requirement).• Conferencing with customer at regular intervals to improve the flow of business (projects) from existing customer.• Handling customer complaints and ensure customer satisfaction.• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined quality guidelines.• Sending Invoices/Feedback forms and regular follow-up for payments.

• Understanding client needs, delivering assured services, meeting customer expectations.• Main roles are bringing new business and generating revenue to the company.• Sending intro emails and doing Cold Calls.• Follow-up with prospects and clients to get live projects and generate business.• Understand customers / prospects requirements and convey to the production teams.• Effectively and efficiently performed the customer relationship and management functions.• Good functional and operational proficiency in managing project.• Very strong in requirements gathering.• Maintaining good customer relationship.

• Handling US, UK Customers over telephone to install, configure, Troubleshoot Symantec Products and its Packages.• Configure, install trouble shoot Symantec products.• Enterprise edition & Home edition support.• Configure NAV, NIS, NSW, NPF, Norton Ghost, Norton GoBack, and Partition Magic.• Specialized in Norton System Works. (Voice Support / Email support).• Specialized in Virus Removal (Voice support / Email support).• Assigned for paid support virus removal service.• Online documentation, Updating online KB.