Muthukumar Gopalakrishnan Email & Phone Number

I was hired in this position to oversee IT commercial portfolios for Gilead Sciences and Pharmacyclics/AbbVie Inc. This entailed leading 4 cross-functional teams, developing multi-year roadmaps, and implementing project management best practices. Throughout my tenure, I have directed complex IT programs. Currently, I am overseeing million dollar programs like field capacity building and sales commercial optimization programs that encompasses 7 and 9 projects respectively. As part of this program, I boosted sales capacity by 35% by launching a field access specialist team. I also facilitated data visualization by implementing Tableau and BI dashboards. Finally, I drove an improvement in drug use and patient data collection by spearheading the replacement of drug sampling system with redeemable vouchers. This project also led to better visibility into drug distribution metrics. One of my key achievements in this role was streamlining project portfolio management and saving a six-figure expense by instituting Agile methodologies and merging related projects into a program. Finally, I collaborated with the senior management to optimize project prioritization. Key Skills: Service-Oriented Architecture (SOA) | UNIX | Online Analytical Processing (OLAP) | Informatica | ETL Tools | Clarity | Confluence | Project Management Methodologies | Continuous Process Improvements | Organization Goals Achievement | Agile Project Governance Framework | Project Tracking Systems

In this role, I spearheaded data analytics and business intelligence (BI) programs. To do this, I led 2 cross-functional teams and directed resource management. I also deployed business-enabling technologies by nurturing relationships with the IT, finance, and HR departments. My biggest accomplishment in this role was cutting down operational costs by 30%. To achieve this, I deployed the onsite-offshore hybrid operating model. I also initiated the use of Jira, Confluence, and Clarity. Finally, I streamlined the financial reporting and forecasting procedures. Another key program I spearheaded was the global quality compliance program. Within this program, I oversaw the training of 45 sales professionals across the globe on post-sales processes and quality compliance. As a result, I enhanced customer service delivery. Finally, I improved operational efficiency by 100%. I did this by leading the enterprise-wide implementation of the Oracle BI Suite, replacing the legacy Excel-based filing system. Key Skills: Best Practices Implementation | Metrics Monitoring | Quality Management System (QMS) Adherence | Team Building & Training | Project Scoping | Project Execution | Resource Allocation | Task Prioritization | Strategy Consulting | Stakeholder Management

During my career here, I spearheaded IT programs in the central HR department. In doing so, I identified gaps in the operations and prototyped business solutions. I also overhauled and standardized HR policies and procedures for 8 business units.My biggest accomplishment in this role was increasing departmental efficiency by 88% by establishing a center of excellence for 8 HR units. To do this, I led the development of a new BI system. I then directed the migration of enterprise data from the legacy BI system to the new system. Key Skills: Waterfall Project Management | Adaptive Project Framework | Systems Development Lifecycle Methodology | Data Integration | Technology Lifecycle Management

In this position, I positioned the business for long-term, sustainable growth by developing multi-year technology roadmaps. I also optimized data management technology investments based on organizational goals. My crowning achievement here was improving operational efficiency by 99% by directing the implementation of BI Managed services and the onsite-offshore operating model.Another major contribution I made was empowering senior leadership to make a critical data-driven decision, leading to multibillion-dollar revenue growth. I did this by overseeing the rollout of dashboards for 7,000 cross-functional users. Key Skills: Cost Estimation and Control | Cost Forecasting & Budgeting | Project Cost Aggregation

Here, one of the most significant initiatives I oversaw was directing the development of a data warehouse and deploying a BI application. I also utilized state-of-the-art data analysis models to design data modeling enhancements and metadata architecture. Finally, I chaired joint application design sessions with business analysts. As a result, I improved data storage efficiency and optimized the business process. Key Skills: Process Improvement | Progress Tracking | Service Reporting | End-to-End Project Management | Project Quality Management | Lead Innovation | KPI Tracking

Siebel CRM, Siebel Marketing, EAI, Onsite Offshore Coordination.

Siebel CRM, Siebel Analytics. Worked for clients like Alcon Laboratories, New York Times, Schneider Transportation, Verizon Business

Siebel CRM. Worked for a MVNO Client - Visage Mobile.

Deputed to Accenture, China to set up a Siebel CRM practice. Also implemented Siebel CRM Solutions for a known customer "NTT Data".

Programmer Analyst