With over 14 years of IT experience and 5+ years of specialization in Salesforce QA and consulting, I am a Quality Assurance Manager at AT&T, leading a team of testers and analysts to ensure the quality and performance of Salesforce applications and services. I have a comprehensive understanding of CRM business processes and a proven track record of customizing and automating Salesforce solutions for clients in various domains, such as finance, insurance, telecom, banking, and pharma.I am also a certified professional in software testing, mobile testing, and service virtualization, and a trainer and mentor for internal resources. I have received multiple awards and recognition for my expertise and innovation in testing tools and processes, such as Jmeter, Tricentis qTest, and Salesforce Lightning. I am passionate about delivering high-quality products and services that meet the needs and expectations of customers and stakeholders.