• Provided application support in finding the root cause of an application malfunction.• Troubleshoot the issues, find root cause and identify potential issues in the system.• Analyzed and improvised the performance of batch processing from external partner interfaces.• Identified issues in the billing system and applied data fix to correct the issues.• Analyze billing errors and provide refunds and discounts to correct billing issues.• Monitor batch runs and fix any issues observed during run time.

• Low Level Design for policy bundling, billing and new features of insurance policies.• Played a major role in bringing the customized version of Prolint tool for automated code review.• Developed, unit tested and code reviewed new functionalities in WINSURE product.• Created new GUI screens for Insurance agents using OpenEdge App builder.• Worked on OpenEdge App Servers for Data transfer from each regional company to centralized database.• Improved the performance of the data transfer and batch programs in WINSURE product and received Pegasus award for the same.• Invoked Web service call from OpenEdge applications• Imparted application and technical training to fresher on OpenEdge XML parsers and Webspeed.

• Designed, developed and implemented module to support new functionality on OpenEdge.• Drove continual improvement to system architecture by refactoring old legacy code.• Collaborated with product and engineering team members to define and develop new product• Created a new and innovative enhanced alert system.• Improved reliability of systems, database and order processing.• Completed certifications in OpenEdge Application development, OpenEdge code optimization. • Played a key role in introducing new products in the system and improving the stability of the system. Updated, modified and expanded existing billing systems. Developed CRM screens using webspeed and OpenEdge.