As a Customer Service Executive at City Relay, a property management company based in London, I delivered exceptional guest experiences and handled reservations, inquiries, and complaints remotely. I leveraged my skills as a certified virtual assistant, which I obtained from ALX with honors, to provide efficient and professional support to the clients and the team.I have a passion for hospitality and sushi, which I pursued through various educational and professional opportunities. I graduated from The Swiss hotel school with a diploma in Hospitality Management, and from Tokyo Sushi Academy with a certificate in sushi. I also interned at The Ritz-Carlton Hotel in Florida, USA, where I worked as a club lounge concierge. Additionally, I have over 5 years of experience in various roles and departments in the hospitality industry, including front of house manager, front desk receptionist, and banqueting waitress. I have also acquired paralegal and human resources skills from my previous studies and work experiences.