Mutsa Elting, Mba Email & Phone Number

Belle Haven, Va, Us

Washington, District Of Columbia, United States

Washington, Dc Area

• Financial Oversight: Managed financial operations, including overseeing a monthly budget of $150,000, conducting meticulous payroll administration through ADP Run, and ensuring adherence to fiscal regulations, contributing to a stable annual revenue stream of $1.5M.• Team Management: Led a diverse team of 13 full-time and over 20 part-time employees, focusing on cultivating a supportive and efficient work environment that emphasizes collaboration and team growth.• Employee Relations: Revolutionized HR processes, encompassing hiring, onboarding, performance evaluations, and exit strategies, leading to enhanced job satisfaction and a notable reduction in staff turnover.• Office Administration: Orchestrated the strategic planning and execution of office operations, including the procurement of supplies and management of vendor relationships, ensuring smooth day-to-day functionalities.• Financial Strategy: Instrumental in the financial planning and analysis to optimize budget allocation and resource management, ensuring financial stability and growth.• Marketing and Engagement: Directed innovative marketing strategies and brand development efforts, significantly enhancing the company’s digital footprint and audience engagement.• Training and Development: Developed and implemented comprehensive training programs for staff, promoting professional development and ensuring adherence to the highest standards of service.• Benefit Management: Established and administered employee benefit programs, including a 401K plan and short-term disability insurance.• Resilience Planning: Demonstrated exceptional leadership during challenging times, including economic downturns and the COVID-19 pandemic.• Infrastructure Development: Played a key role in the foundational aspects of the company, from office setup to system integrations, managing a significant initial investment and achieving a full return on investment within three years.

Mclean, Virginia, United States

• Leadership: Managed administration of the company's largest satellite sales office, driving significant annual sales through strategic support of 6 VPs and a 70+ member sales team. Reported to the Vice President of Sales.• Sales Support: Enhanced the performance of the premier AOL account team, contributing to sales revenues exceeding $500M by providing critical administrative and strategic assistance.• Research & Development: Played a key role in launching the Access Solutions Channel, organizing and vetting over 1,000 leads to pinpoint significant sales opportunities.• Data Management: Designed and maintained an Excel database for account qualification, streamlining the process for identifying sales prospects.• Presentation Skills: Aided in crafting compelling product presentations and sales proposals for high-profile clients, utilizing tools like Siebel, MS Excel, and PowerPoint.• Vendor Management: Coordinated closely with corporate offices on HR, IT, and Security matters, while managing relationships with essential vendors and overseeing general office accounting.• Innovation: Authored a comprehensive new hire guide, subsequently adopted across the office by all 6 vice presidents, improving onboarding efficiency.• Process Improvement: Introduced new office procedures, orientation programs, and safety protocols, significantly enhancing operational efficiency and security.

Arlington, Virginia, United States

• Logistics Management: Reported to Director of Project Management, and spearheaded establishment and maintenance of the Dial Access Network (DAN), delivering telecommunications services to over 1M ports for AOL and Microsoft.• Strategic Coordination: Managed logistics for 7 COBRA networks with a combined value over $70M, ensuring the procurement of devices for networks ranging from $5M to $19M and supervising vendor deliveries and setup.• Quality Assurance: Orchestrated Acceptance Testing Procedures (ATPs) across configuration and activation teams, instituting SMTP filtering to secure the network and prevent email abuses, enhancing partner network integrity.• Product Development: Directed development and rollout of 5 product releases, documenting requirements and managing project plans to rectify delays, ultimately achieving a pace to establish 2M installed and operational ports.• Account Revitalization: Revitalized 2 major accounts by leading 80+ employees to address quality issues and restore client relationships, successfully realigning 5 product releases to schedule and reinstating customer satisfaction.• Process Improvement: Reduced new customer provisioning time on the Qwest Network from one month to 5 days, significantly enhancing service efficiency and client onboarding experience.• Team Leadership: Fostered clear communication and collaboration among engineering, capacity planning, finance, configuration, activation, and vendor teams, ensuring seamless project execution and network operations.• Innovation: Initiated and implemented strategic improvements to network management and customer service protocols, contributing to Qwest's reputation for excellence in telecommunications solutions.

Rockville, Maryland, United States

• Marketing: Launched innovative marketing campaigns, significantly enhancing the visibility of new laser vision correction technologies across 52 centers, contributing to a substantial increase in procedures from 100 to 1,200 monthly.• Engagement: Elevated affiliate base through dynamic presentations to optometrists and ophthalmologists, strengthening partnerships and facilitating extensive training for affiliate staff on laser vision correction services.• Education: Organized and led seminars on laser eye surgery safety and health risks, effectively addressing public concerns and promoting the adoption of cutting-edge laser eye surgery techniques.• Project Management: Reengineered seminar content, patient consulting methodologies, and patient flow protocols, while managing advertising budgets and optimizing surgeon schedules, markedly increasing center efficiency and procedure volume.

Executive Mba (Master Of Business Administration)

• Relevant Courses: The Global Economic Environment (current), Strategic Innovation & Entrepreneurship (current), Accounting for Senior.

Business Administration And Management