Nicholas A. Mutter Email & Phone Number

Austin, Texas, Us

• Full ownership of all KPI’s (Productivity, Customer Experience, Sales Targets)• Owned sales strategy resulting in 4 consecutive quarters of sales growth averaging 27% YOY increase (Q1 2023 – Q1 2024)• Monitored, analyzed, and implemented opportunities to cut costs and improve efficiencieso Quickly identified opportunity to reduce goodwill spend, resulting in cost savings of $520K/year (66% reduction)o Initiated 5S throughout the entire shop improving productivity by 6%• Managed staffing, planning, forecasting, and budgeting for the business• Developed and coordinated onsite and offsite sales events to generate growth • Spearheaded educational events for customers featuring new products, as well as maintenance best practices for existing products• Supervised all employees and oversaw day-to-day matters related to employment and performance (1 Service Manager, 1 Service Supervisor, 1 Sales Manager, and 4 Leads)• Ensured clean and safe working conditions of facility and equipment – including facility repairs, maintenance schedules, DOT and OSHA compliance• Worked closely with supervisor/manager counterparts to provide mentorship, direction, guidance, and coaching to team members within a positive work environment (1:1s, Skip-Levels, Individual Development Plans, Journey Boards, Recognition Wall)

Houston, Texas, Us

• Full P&L and KPI ownership ($131 million annually – 2.3% improvement in EBITDA over prior year)• Continuously analyzed and implemented strategies to operate efficiently and cost-effectively• Supervised all employees and oversaw day-to-day issues related to employment and performance (1 Sr District Fleet Manager, 5 District Managers, 3 Sr Managers, 18 Managers, 442 hourly employees)• Ensured clean and safe working conditions of the facility and equipment – including facility repairs, maintenance schedules, DOT compliance, and OSHA compliance• Monitored equipment pools (Fleet of 253 units – 189 Daily Routes)• Worked closely with other supervisors and managers to provide mentorship, direction, guidance, and coaching to team members within a positive work environment (One-One, Skip-Levels, Individual Development Plans)• Executed action plans from Round Tables and Driver Councils to drive employee engagement

Seattle, Wa, Us

• Responsible for KPIs driving P&L performance• Manage warehouse/fulfillment center processing 150,000 - 450,000 customer shipments (daily)• Supervise direct employees and handle day-to-day employment and performance matters (9 Managers, 8 Supervisors, 400-900 hourly employees)• Plan daily workforce needs to ensure timely, cost-effective execution on outbound shift• Ensure clean and safe working conditions of facility and equipment, including facility repairs and maintenance schedules (collaboration with Maintenance and vendors)• Monitor, analyze, and implement opportunities to cut costs and improve efficiencies (A3’s and Kaizen events)• Collaborate with managing partners to provide direction, guidance, and coaching to team members within a positive work environment (regular one-on-ones and skip-level meetings)• Conduct semi-annual operating review and assessment of management (manager ranking and promotion discussions)• Responsible for monthly operating budget to support manager engagement efforts (events and swag)• Vice President/Finance Chair of Asians at Amazon network at local site (event planning/engagement promoting a diverse work culture at Amazon)

Greenwich, Ct, Us

Greenwich, Ct, Us

• Full P&L and KPI responsibility (4 million annually)• Manage a cross dock operation of 2.7 million pounds (daily average)• Supervise all employees and handle day-to-day issues related to employment and performance (1 Manager, 9 Supervisors, 215 hourly employees)• Plan daily manpower needs to ensure timely, cost-effective execution on all shifts (P&D, Inbound, Outbound, FAC)• Ensure clean and safe working conditions of the facility and equipment – including facility repairs and maintenance schedules.• Monitor equipment pools • Monitor, analyze, and implement opportunities to cut costs and improve efficiencies• Work closely with other supervisors and managers to provide direction, guidance, and coaching to team members within a positive work environment• Complete self-assessments and implement countermeasures to remain audit compliant

Greenwich, Ct, Us

• Manage fast-paced night-time dock operation (1.3 million pounds in 5.5 hours)• Supervise all employees and handle day-to-day issues related to employment and performance (1 Manager, 4 Supervisors, 80 hourly employees)• Review nightly performance of subservice carriers with line-haul• Plan daily manpower needs to ensure timely, cost-effective execution of the FAC shift• Ensure clean and safe working conditions of the facility and equipment• Assess nightly load average to maximize trailer utilization• Monitor, analyze, and implement opportunities to cut costs and improve efficiencies• Work closely with other supervisors and managers to provide direction, guidance, and coaching to team members within a positive work environment• Route proper documentation and procedure control for hazardous material shipments• Monitor Damage/Service reports for customer shipment satisfaction

Greenwich, Ct, Us

• Supervised all personnel working at the facility (13 Supervisors, 250+ hourly)• Guided complete day-to-day operations (Route/Dock Planning) and ensured proper staffing• Communicated and reinforced the company vision, values and goals • Oversaw revenue, profit and cost controls (P&L)• Coached and applied LEAN principles • Demonstrated expertise in creating a climate in which employees strive to be high performers • Ensured compliance with company policies and DOT and OSHA regulations• Completed operational audits

Greenwich, Ct, Us

• Facilitated training for 1,200+ employees – management and hourly• Effectively communicated and implemented safety initiatives • Investigated safety loss time-events and coached individuals in prevention • Offered subject matter expertise to leadership in safety management and compliance • Served as company representative at state trucking association• Motivated and inspired personnel to support safety vision• Ensured compliance with company policies and DOT and OSHA regulations

Greenwich, Ct, Us

• Coordinated movement of 30-40 trailer loads destined to 10 freight assembly centers• Improved efficiency, safety, and customer service metrics • Motivated and informed workforce through tactical talks regularly • Reviewed the KRONOS database for all hourly employees• Completed operational audits• Conducted employee performance reviews and provided one-on-one coaching and guidance to help employees meet company standard• Managed an FAC of a cross-dock freight operation of 2,500,000 lbs., supervising a staff of 90+ drivers and 40+ dock workers• Reconciled fleet inventory nightly• Prepared dock for a smooth transition to the inbound shift

Greenwich, Ct, Us

As a Field Management Trainee, I manage the heartbeat of our operation by gaining a working understanding of sales, customer service, safety, profitability, efficiency and other facets of a logistics business. I lead a team of professionals who all strive toward a common goal whether they work on the dock or drive our trucks. In addition, I teach and inspire by encouraging team members to grow their skills and become more efficient, effective and professional in their respective roles.

Atlanta, Ga, Us

• Executed a complete delivery route as an experienced driver of a daily truck route• Interacted with clients and customers to resolve issues and concerns• Served as a HAZMAT responder in cases of hazardous substance emergencies• Lead the cleaning and containment of hazardous materials in accordance with OSHA regulations• Acted as the airport runway driver for deliveries and arrivals of air cargo• Distributed packages for proper, on-time delivery