Muhammad Usman Email & Phone Number

Lahore, Pk

• Managing end-to-end e-commerce operations, order fulfillment, customer support, and warehouse activities for Hustlenholla Pakistan and Hustlenholla UAE (Omni channel), ensuring a seamless experience.• Collaborating with cross-functional teams, including marketing, product development, to ensure alignment and support for ecommerce goals and initiatives.• Conducting daily, weekly, and monthly analysis of sales, returns, and courier performance, leveraging data insights to optimize product and shipping efficiency, resulting in improved overall operations.• Conducting comprehensive analysis of courier payments to ensure accuracy and transparency in shipping expenses, contributing to better financial management.

• Created and managed multiple vendor accounts on the Cheetay dashboard, ensuring a seamless onboarding process.• Collaborated on food vendor menus, creating live and appealing listings on the Cheetay App, enhancing the user experience.• Created new verticals and products for cMarts and cPharma live on the Cheetay App.• Conducted thorough quality assurance (QA) checks on new live products, both from the front-end and back-end, ensuring accuracy and customer satisfaction.• Effectively managing inventory and keeping product prices up-to-date.• Created special offers, sales and vouchers, driving user engagement and sales on the Cheetay App.• Collaborated in the creation of delivery matrices, streamlining delivery processes for improved efficiency.

• Contributed to sales growth by successfully completing abandoned orders, effectively converting potential sales into revenue.• Contacted customers for validation and verification of their details, ensuring accurate and up-to-date information.• Handled a wide range of customer inquiries and concerns, including incoming calls, Live Chat queries (Zendesk), and responses to queries on various platforms such as Facebook Messenger, Instagram, WhatsApp, and email.• Escalated customer issues to the relevant departments for prompt resolution, ensuring customer needs were met efficiently.• Maintained close follow-up with courier and logistics companies, including accessing the portals of TCS, M&P, Leopards, Trax, Call Courier, and DHL, and liaising with associated coordinators to optimize shipping processes.• Called customers to confirm returns, ensuring a smooth return process and customer satisfaction.• Responded to customer issues and efficiently resolved complaints, particularly regarding damaged or missing articles, enhancing customer satisfaction.