Muzaffar Abbas Email & Phone Number

Dubai, United Arab Emirates

•Execute operational work in a shift based 24x7x365 NOC environment for managing customer's LAN, WAN, WLAN, SDWAN (Cisco, Nuage), and much more.•Ensure proactive monitoring of customer network infrastructure to enable the MSS to comply with thecustomer SLA’s.•Handling and prioritising level 2 tickets related to customer faults and achieving resolutions within agreed SLAs.•End-to-end problem demarcation and troubleshooting of service quality issues.•Responsible for status monitoring, escalating and completing scheduled/assigned activities.•Perform proactive and reactive monitoring of all the fundamental tasks required in the testing and analysis of all elements of the customer's network equipment and facilities.•Comply with change control procedures to ensure satisfactory conclusion of change requests and minimizing downtime.•Work closely with the internal teams, and other colleagues or vendors, in troubleshooting problems.•Work with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with client.•Complete assigned daily tasks to ensure optimal network performance and end service for customers.•Work on special projects as assigned from time to time.•Ensure regular communications with team members, supervisors, and other departments in order to maintain a reliable network that our customers expect delivering their services.•Ensure that all customer's network compliance requirements are correct and up to date.•Work on a retained basis and support out of hours work that may be required to maintain or upgrade the network.

Dubai, United Arab Emirates

•Providing Network, System, Security and desktop support & management of overall IT Infrastructure, server users, and inventory.•Analyzes complex data, voice or video network documentation and communicates to senior management regarding the current operational status of networks.•Determines methods and procedures to be implemented and used on the most complex new technologies to enhance performance.•In support of change management within the data center, provides high quality network documentation to the Help Desk (Logical and Physical layouts) of all sites.•Verifying daily reports (Server, Firewall, Antivirus, Firewall)•Connected branch offices with datacenter using site-to-site VPN connections, monitoring of established connections, traffic logs, setting up firewall rules between zones. Creating and applying web filters etc.•Deployment, monitoring, maintenance, upgrade, and support all devices, including Servers, Routers, Switches, Firewalls, PCs, Operating Systems, software applications.•To monitor network traffic, ensuring only authorized software & hardware, and all security programs/mechanisms are always working and updated regularly.•Deployment & Management of IP Telephony.•ESET Antivirus Server on site deployment and management.•Create and maintain comprehensive documentation for all implemented networks.•Providing general desktop support on hardware and software issues.

Dubai, United Arab Emirates

Design, implement, manage and maintain the network.Handle responsibility for day to day operations including backup and recovery.Respond appropriately to security vulnerabilities, viruses or malicious software detected on system or network.Manage and maintain a smooth operation of workstations while working with network, software, and hardware.Analyse internal or external customer needs, and determines equipment and software requirements for solutions to problems.Ensures data integrity by evaluating, proposing, implementing and managing software and hardware solutions.Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, replacement of old hardware, monitoring, problem resolution, and configuration management.Ensure backup system is functioning correctly and all data is being backed up on regular basis.Create and maintain overall network documentation.Ensure all operating systems have the appropriate patches installed includes but is not limited to, security, applications and OS.Ensure all Windows/Linux based systems are running current versions of antivirus software with current virus definition files.Create, manage and maintain security groups, and user accounts.Monitor, manage and maintain storage systems and devices.Recommend system enhancements, including but not limited to, servers, applications, storage, processes and procedures.Ensure all servers are configured to comply with all appropriate security policies.Create, deploy and maintain Windows/Linux desktop and notebook images & distribution packages for software applications.Ensure all Windows/Linux desktop and notebook computers are configured to comply with all appropriate security policies.Design, plan and implement network upgrades, infrastructure modifications and repair.cPanel management and outlook configuration and troubleshooting.

United Arab Emirates

•Providing Network, System, Security and desktop support services to Banking/Money Exchange sector having separate domain and having multiple branches across UAE.•Managing data centers of Banking/Money Exchange customers having high availability production servers implemented in clustered environment.•Providing network security services using firewalls such as ASA, Fortinet, Cyberoam, Draytek, Watch Guard, Sonic Wall, Check point.•Connecting branch offices with HO using site-to-site VPN connections, monitoring of established connections, checking and saving traffic logs, setting up firewall rules between zones, and other security services.•Installation of server operating system, domain creation, active directory design, group policies, and user accounts management, i.e., account creation, and password resets.•Develop and administer disaster recovery plans.•Keep network infrastructure up-to-date and secure.•Managing multi server environment including IP schemes, DNS etc.•Managing clients email systems i.e., accounts creation, password resets, quotas management etc. in cPanel, & office365. Outlook 2007/2010/2013/2016 configuration.•Create and maintain comprehensive documentation for all implemented networks.•Troubleshoot various network issues affect solutions & collaborate with staff and outside vendors to resolve complex problems.•Providing IT Support/Remote support (operating system & software installation, hardware troubleshooting, network cabling, printer/scanner installation etc.)

Pakistan

•Configuration and troubleshooting of Operating system Windows (server‐side and client side installation).•User account administration, i.e., account creation and management and password resets on Active Directory.•Internet connections troubleshooting (LAN, WAN, load balancing, wireless system installation, configuration and troubleshooting).•Wireless access points in‐depth knowledge, security, installation, configuration and troubleshooting.•Technical Analysis on Hardware infrastructure and deployment projects.•Deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals.•Provide expertise and support during systems upgrades, installations and file maintenance.•Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.•Communicate regularly with management and all users of information services and systems.•Providing desktop support (operating system & software installation, hardware troubleshooting, network cabling, printer/scanner installation etc)•Solving day to day network issues.

Peshawar, Pakistan

•Supporting network/system having more than 100+ nodes, Investigate users and network problems, identify their source, determine and implement possible solutions.•Integrating systems, network functions, supporting network/system resources.•Supporting network operations i-e; troubleshooting connectivity problem; installing and maintaining routers, switches and access points; adding/terminating users; assigning rights and access; resetting passwords; assessing and reporting operational status; performing backup and restore etc.•Troubleshoot network, systems, and applications to identify and correct malfunctions and other operational difficulties.•Providing routine desktop support activities (installing and troubleshooting hardware, application software, windows installation, printers, scanners, CCTV, etc)•Taking backup, data recovery and preventive maintenance in addition to Routine software installation and troubleshooting functions.•Solving day to day network issues.

Peshawar

•Working in the network having more than 150 nodes, having 4 high-availability production servers in clustered environment and having 9 remote locations ensuring uptime and load balancing. Investigate users and network problems, identify their source, determine and implement possible solutions.•Manages network operations to include: troubleshooting connectivity problem; installing and maintaining routers, switches and firewalls; adding/terminating users; assigning rights and access; resetting passwords; assessing and reporting operational status; performing backup and restore etc. •Working within a large distributed team providing all levels of IT helpdesk support, ranging from user admin tasks such as setting up new users, password resets, through setting up and installing IT equipments at remote office locations.•Troubleshoot network, systems, and applications to identify and correct malfunctions and other operational difficulties.•Overseeing the day to day running of all IT Servers and systems to ensure working effectively.•Install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems, either on the phone or in person.•Executing backup, data recovery and preventive maintenance in addition to Routine software installation and troubleshooting functions.•Windows systems, business applications, anti-virus protection, email, andAuthentication administration.•IT inventory Management: Maintain an Excel fixed asset database for all IT equipment (PC, laptops, printers, scanners, fax machines, CCTV systems etc).•Kaspersky Antivirus onsite deployment and client support. Run security scans regularly to ensure no security breaches on end devices.•Document network problems and resolutions for future reference.•Solving day to day IT issues on local network as well as on remote networks.•Create and maintain comprehensive documentation for all implemented networks.•Managing IT assets.

Peshawar

•DSL CPE installation, configuration, monitoring, and troubleshooting. •DSL Router (Aztech, TP-Link, Speed Touch) installation, configuration, and troubleshooting.•Wireless Router such as CISCO, Ubnt, AirLIve, Telectronics (point-to-point, point-to-multipoint) installation, configuration, and troubleshooting.•MIKROTIK installation, configuration, and troubleshooting.•LAN/WAN implementation, and management.•Domain registration and web hosting.•Video conferencing setup.•Wireless devices NANO stations, NANO bridges, and Wireless Access-Points installation, configuration and troubleshooting.•Email utilities configuration and troubleshooting.•DNS and DHCP configuration.•TCP/IP Suite, SSH, Telnet, TFTP, FTP, Ping, Traceout etc. •Making RJ-45, RJ-11 connectors.•Installation of windows XP, VISTA, Windows-7.•Taking the backup of servers.•Servers maintenance and troubleshooting.•Solving day to day network issues.•Providing support to home users and corporate clients by visiting at their door step.

Bachelor Of Information Technology, Computer Systems Networking And Telecommunications, 3.16 Cgpa

Fellow Of Sciences, Computer Science