Muzaffar Najib Email & Phone Number

United Arab Emirates

- Oversee installations & services requests from ADIB and ISO merchants.- Adherence of SOP implementation for terminal deployments, replacements and retrievels to achieve TAT.- Resource allocations and follow-up on assignments.- Maintaining merchants, ISOs and E-Dhirim entities requests for paper rolls and maintaining its stock availability.- Liaise with coruier providers for any request to meet the TAT at L2 level.- Delivering SLA and reflecting it in well maintained services and installation reports.- Liaise with ADIB RMs and ISOs to enforce SOP in services deliverance at L2 level.- Assigning and resolving L1 requests from Merchant Helpdesk the same day to achieve TAT.- Liaise with POS Preparation team and Front End Operation teams for special requests and daily POS preparations to ensure TAT is intact.- Keep on check and audit on installations and services to ensure risk & compliance is adhered.- Led team and engaged with them by providing support, motivation and guidance on different scenarios related to field work.- Ensured deployment, services, replacements and retrievels crucial documentation to be available on FileNet program.

United Arab Emirates

Dubai, United Arab Emirates

Multi-Level Group in partnership with UAE’s government entities RTA-Dubai, Dubai Taxi Corporation, Abu Dhabi Judicial Department, and Abu Dhabi police is providing end-to-end payments and self-service solutions since 2010. Working with MLG, my achievements are as follows:Key Achievements:Road & Transport Authority Smart Kiosk Machine• Significant increase of 20% in improved customer experience by successful maintenance and ongoing monitoring of new generation smart self-serve Kiosks for RTA across Dubai• Cost savings of 5% by the efficient on-site refurbishment of the parts of Zebra printers, ID printers, receipt printer, power supplies, cash acceptor, and dispenser since Feb-2019• Reduced repeated incidents at 15 RTA locations by collaborating with the hardware support team in assigned territory• Well maintained Network, routers, and networking configurations for smart teller machines across DubaiDubai Taxi Corporation Smart POS Devices• Brainstormed 700 POS devices installation project for Dubai Taxi Corporation, enacted inventory from warehouse to installation site completed in a record timeline• Efficient execution of 700 POS devices maintenance for Dubai Taxi Corporation as per SLA, and upskilled fresh resources which effectively carried maintenance for 700 cars’ POS devices• Assisted day-to-day client queries, maintained inventory for ongoing project and related reports to the higher management • Recently started installing IoT chip and new updates installations in 700 POS devices across the fleet • Accurately updating database entries for synchronization of IoT chips with POS devices over the network

Islāmābād, Pakistan

• Started a successful product “Battery Paani” that provides a solution for the battery’s long life with a turnover of $600 per month.• Successfully sold 100+ units of the automatic switch as water level controller for bore water pumps which saved electricity & water for the locality• Attended FinTech courses from University of Hong Kong through edX that improved my knowledge for Cryptocurrencies, Payments, Blockchain, Alternative Finance, FinTech regulations, and Data• While improving my IT skills, Acquired MS Word-2016 certification from Microsoft

Riyadh, Saudi Arabia

Key Achievements:Riyadh• Vigilantly dispatched SAR124 Million daily with over 10 CIT teams for Al Rajhi bank across Riyadh• Successful monitoring of SAR1.5 Million for each ATM replenishment through MODAS technology to avoid security breach and huge losses for the company’s assets• Developed resource utilization technique for 10 replenishment technicians within working hours which resolved 840 FLM incidents a month to attain +97% uptime• Designed and implemented ‘Quick Preventive Program’ successfully with CIT teams which improved FLM techs response time for incidents• Decreased 50% escalated incidents for Alawwal bank by conducting thorough preventive maintenance• Capacity building of 30 fresh technicians for FLM on WINCOR ATM, deployed across Saudi Arabia’s metropolitansJeddah• Established new call-out section to look over and maintain +80 ATMs for our client Al Rajhi bank• Proactively improved up to 30% uptime within a month for the company’s new business• Trained fresh resource to supervise incidents at JeddahMadina & Yanbu• Entrenched new station while maintaining +300 ATMs and spearheading a team of 16 technicians to ensure +98% uptime as per SLA• Led Second line activities for 4 clients and trained fresh resource for +80 ATMs SLM across Medina region• Delivered +98% uptime straight 8-months by adhering GASPER monitoring and ERP incident tracking systems

Islamabad, Pakistan

Key Achievements:• Accomplished a 50% incident reduction in the given territory for the largest fleet of ATMs as a services engineer in the North region.• Effectively refurbished ATM equipment by saving $1700 for the month of May 2015.• Conducted 100% successful quarterly health check of assigned Wincor Nixdorf ATMs and Schneider electric UPS.• Hands-on training for world-class cash sorting solutions from Giesecke & Devrient.

Islamabad, Pakistan

Schlumberger limited, is the world’s leading oilfield services company, having revenue of $ 48.58 Billion in 2014 with employs 120,000, representing 140 nationalities in more than 85 countries.Achievements:• Displays exceptional dedication and passion in delivering the best possible results from tests carried out for field jobs.• Initiated an inventory and updated stocking catalog of both Well services laboratory and chemical store.• Acquired awareness of all the QHSE standards within and outside the facility.• Completed inventory for lab equipment components and 200-plus rig components with comprehension learning.• Participated in weekly Schlumberger QHSE conferences, resulting enhanced knowledge of risk identification and how to reduce them.• Assisting lab engineer in technical documentation and lab reports preparations.• Organized routine servicing, testing and troubleshooting of technical equipments making sure all equipment are in proper working condition.• An active member of Schlumberger’s Work SMARRT program, able to recognize risks and hazardous situations while working in the field.• Worked as an important team player in a job for Pakistan Oilfields Limited, our dedication acknowledged in extending our internship till successful job execution.• Took a leading part with field specialists in preparing rig components for Adhi-19 field job for Pakistan Petroleum Limited. • With quick learning acquired ability to expertise in using laboratory software’s LabDB and CemCADE.

Islamabad, Pakistan

Halliburton Company is one of the world's largest oil field services companies with operations in more than 80 countries. Achievements:• Received extensive knowledge of all the oil and gas field operations and processes.• Worked on meaningful projects and assignments individually as well as in group settings.• Understood the corporate culture and how company works with their clients.• An active member of Halliburton life rules program, taking care of own as well as others safety.• Achieved successful awareness of safety mechanism to communicate and address risks within the well services lab and outside facility.• Correctly identified Personal Protective Equipment for the right job.• Grew network within the company and by participating in various developmental activities.• Actively participated in daily QHSE morning meetings.• Helping and assisting laboratory technical staff in testing and report generations.• With supportive nature and good attitude worked with other interns in the yard.

Bachelor Of Engineering (Beng), Electrical And Electronics Engineering, A

Activities and Societies: Member of Hertz society, exhibiting and helping in Electronics project.Studied Electronics technology.

Diploma Of Associate Engineering, Electrical And Electronics Engineering, A

Activities and Societies: At my college, I helped class fellows and juniors, through their studies by mean of sharing knowledge with them.