Muzaffer Dogus Email & Phone Number

İstanbul, İstanbul, Tr

İstanbul, Türkiye

İstanbul

• Follow up daily company routines of the general manager and expat British CEO by protecting all sensivity regarding privacy.• Managing the daily, weekly and monthly agenda of GM and CEO to co-ordinate all in and out meetings, visits, calls, board meetings etc.• Screen and handle all incoming calls, mails, requests and take actions accordingly• Assists in the implementation of 1to1 and board meeting decisions.• Providing smooth coordination and communication between all… Show more • Follow up daily company routines of the general manager and expat British CEO by protecting all sensivity regarding privacy.• Managing the daily, weekly and monthly agenda of GM and CEO to co-ordinate all in and out meetings, visits, calls, board meetings etc.• Screen and handle all incoming calls, mails, requests and take actions accordingly• Assists in the implementation of 1to1 and board meeting decisions.• Providing smooth coordination and communication between all departments and executive level by demonstrating leadership and a positive approach.• Joining all the meetings and preparing summaries by taking minutes.• Delegate daily work assignments from the meetings by the general manager or CEO and schedules all these for directors and managers• Ensure approval forms are prepared for the signature of the General Manager like travel, expense etc.• Providing and checking all the devices that have to be used for the meeting activities• Managing and achieving the company standards and policies.• Arranging travel, hotel accommodation and meeting plans for the CEO, GM and accommodation as well as other members of the organisation.• Taking responsibility for the organization and management of all in-company activities and managing the necessary units• Receiving offers from activity areas in external organizations, managing purchasing processes Show less

Istanbul, Turkey

• Administrative and daily life support to the Chairman• Managing the agenda, planning meetings, events, phone calls and for daily work needs.• Handling all incoming and outgoing communication messages like mail, messages and phone calls and prioritizing all daily workday activities.• Attending all meetings with him and taking all critical notes and points as a reminder• Assisting all other managers of the company and updating them regarding meetings and daily actions of the… Show more • Administrative and daily life support to the Chairman• Managing the agenda, planning meetings, events, phone calls and for daily work needs.• Handling all incoming and outgoing communication messages like mail, messages and phone calls and prioritizing all daily workday activities.• Attending all meetings with him and taking all critical notes and points as a reminder• Assisting all other managers of the company and updating them regarding meetings and daily actions of the company.• Assigning tasks to the managers and directors and follow up to be done.• Organizing all travel events and purchasing activities including hotel, flight and car bookings etc.• Checking and following the preparation of the company’s monthly activity reports and submit to approval of the chairman of the board. • Comparing and validating financial payment charts on a weekly and yearly basis• Evaluating additional fuel demand for logistics activities, then submit to the approval of chairman of the board. • Controlling the production processes in the company's factories and to ensure weekly organization of factory visits.• Analyzing purchasing activities and submitting the approval of the chairman of the board via SAP program.• Organising monthly and yearly board meeting activities and ensuring all managers' participation. Show less

Istanbul, Turkey

• Being responsible for managing customers, key accounts, supporting them for a long term relationship and maximizing sales activities with an efficient sales plan, try to achieve annual determined sales goal• Creating sales offers including all the details of company products with relevant datasheets.• Corresponding all customer requests, collecting orders and sharing them with the factory• Being responsible for orders and shipments is scheduled on the basis of contract and made by… Show more • Being responsible for managing customers, key accounts, supporting them for a long term relationship and maximizing sales activities with an efficient sales plan, try to achieve annual determined sales goal• Creating sales offers including all the details of company products with relevant datasheets.• Corresponding all customer requests, collecting orders and sharing them with the factory• Being responsible for orders and shipments is scheduled on the basis of contract and made by a promised timeline.• Closely communication with all logistics companies for on-time departure and delivery for customer orders.• Arranging all necessary documents by providing assistance to all customers clearance and shipment processes like invoice, purchase order, proforma, custom papers etc.• Keep updated all customer customers achieve with correct data and information• Preparation of the sales contract with the law department.• Out of the internal production process, looking for new potential customers and extending the portfolio by preparing and giving new sales offers and scheduling customer visits for perfect customer satisfaction. Show less

Turkey

• Collecting all customer feedback and requests from our communication channels like web page, phone line, e-mail and fax for better logistics services and customer satisfaction in accordance with ISO10002 (Customer Complaints Management Standards)• Analysing all complaints and categorizing them with relevant departments and responsible contacts and ensuring all cases are resolved quickly• Assigning corrective and preventing actions to the departments and follow up the… Show more • Collecting all customer feedback and requests from our communication channels like web page, phone line, e-mail and fax for better logistics services and customer satisfaction in accordance with ISO10002 (Customer Complaints Management Standards)• Analysing all complaints and categorizing them with relevant departments and responsible contacts and ensuring all cases are resolved quickly• Assigning corrective and preventing actions to the departments and follow up the results• Preparing fishbone diagrams and eight discipline (8D) reports which include the details about the detections and solutions about the cases.• In order to prevent customer losses, creating new solutions, actions and ensuring business continuity.• Preparing weekly and monthly performance reports to update the managers and directors• Creating reports on the behaviour of customers and applying online surveys for the customers to check our service quality.• Being a part of a business development team as a test user for new crm software usage of company and redesigning these softwares according to our own needs and making them ready for internal use.• Providing internal training to employees regarding how to follow assigned actions on internal crm software. Show less

Istanbul, Turkey

• Have a main focus on importing and exporting from Turkey to the United Kingdom and providing order management.• Representing one of the textile brands of UK on Turkey side like Debenhams, Superdry etc.• Build a strong customer relationship by replying and supporting customer on time via e-mail and phone.• Collecting orders, shipment details, financial conditions, invoices, PO numbers from producers and sender.• Work with ground transportation companies closely to handle and… Show more • Have a main focus on importing and exporting from Turkey to the United Kingdom and providing order management.• Representing one of the textile brands of UK on Turkey side like Debenhams, Superdry etc.• Build a strong customer relationship by replying and supporting customer on time via e-mail and phone.• Collecting orders, shipment details, financial conditions, invoices, PO numbers from producers and sender.• Work with ground transportation companies closely to handle and organize shipments.• Organizing all shipping and custom clearance process by organizing a track, collecting orders, products and all other documents and notifying customer or custom broker if there is an extra charge for the arrival of the order.• Creating logistics plans for customers for incoming orders and deliveries weekly and monthly.• Handling and managing all customer contracts and the other financial issues on Ekol side.• Preparing weekly export and import performance reports and following up the customer's stock capacity on the warehouse side.• Managing products and teams in warehouses for a better handling and quality check process.• In order to increase customer satisfaction and business, sharing all feedback through proactive and regular responsibility and contact Show less

Istanbul, Turkey

• Building relationships with new customers on the field.• Creating new leads and selling activites of new Nokia mobile phones at assigned Turkcell shops in Istanbul.• Reporting all sales to the field directors with daily excel reports.• Giving daily feedback to the directors by monitoring the rivals, competitors, new products, services and market conditions.• Education of the customers on “how to use” issues and providing technical activation of the devices after… Show more • Building relationships with new customers on the field.• Creating new leads and selling activites of new Nokia mobile phones at assigned Turkcell shops in Istanbul.• Reporting all sales to the field directors with daily excel reports.• Giving daily feedback to the directors by monitoring the rivals, competitors, new products, services and market conditions.• Education of the customers on “how to use” issues and providing technical activation of the devices after sales.• Representing the Nokia brand in the field by collecting feedback about the devices from customers and sharing them with marketing and business development departments for better customer&brand communication and sales performance. Show less

İstanbul, Türkiye

• Preparing press releases and promotional materials for the new music albums by collaborating with internal teams.• Creating biography and discography contents for the label’s artists to use on press releases.• Prepare and submit PR reports for newly released albums.

Lisans Derecesi, International Relations And Affairs, 2.4

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