● Review all requirement documents available and groom all user stories.● Write test scenarios and acceptance criteria for the assigned user stories, using JIRA.● Create flowchart for test planning purposes.● Write test cases in TestRail.● Perform manual testing included but not limited to functional testing, sanity testing, integration testing, regression testing, performance testing.● Logged defects in JIRA. ● Created automation scripts using Selenium Webdriver to automate sanity, regression, cross browser testing.● Participate in Scrum and Standup Meetings.● Used SOAP UI tool for testing Webservices ● Perform Front End and Back End Testing, using SQL.● Verified and closed bug reports once they are resolved. ● Used Selenium Web driver to automate smoke and regression testing.● Reviewed feature requests and issues to determine priority for releases.● Wrote SQL Queries to retrieve data from the databases to validate the GUI front end data against data in the database by using SQL Server Management Studio.● Worked with software developers to troubleshoot issues

• Serves as liaison between departmental personnel, management, and information technology solution providers; • Analyzes and documents business processes; • Assists with compiling project status reports; • Ensures information technology activities follow policies and procedures; • Collects and presents findings on information technology business solutions; • Assists with developing operational instructions and procedure manuals; • Monitors the camera surveillance system; • Provides technical research and assistance to user agencies; • Troubleshoots technical and administrative problems; • Coordinates project activities; • Provides desktop support; • Recommends replacement of obsolete technology and the automation of manual processes; • Configures computer hardware, operating systems, and applications; and • Supports on-call team to handle after-hours emergency calls.

● Attended daily scrum meetings and participated in user story grooming sessions to get clarity on the functionality and understand the acceptance criteria.● Participated in Test Plan preparation and defined the testing approach, scope, resources and timelines.● Worked with other team members and conducted weekly status meetings to make sure that all team members are on the same page.● Wrote Test Cases in HP ALM/QC based on Technical and Functional Specifications.● Maintained Requirement Traceability Matrix (RTM) to make sure that all the requirements are covered in the Test Cases. ● Performed manual testing to test the user stories.● Participated in Smoke Testing, Functional Testing, Regression testing and Automation Testing.● Executed Test Cases, found and logged defects based on their priorities using JIRA.● Tracked and prioritized defects till they are fixed and closed.● Created Automated Test Scripts using Selenium WebDriver to perform smoke and regression testing.● Created SQL queries to performed Backend Testing.

Answer and log technical calls related to college computers, network, and e-mail systems.Performed desktop support for employees and students by telephone. Trouble shot network connectivity, network printing and user access issues.Attended various phone calls in call center environment to deliver the customers support.Resolved technical problems by identifying and troubleshooting them.Offered excellent customer service in a pleasant and professional manner

Trained new employees on the processes and procedures to maintain appropriate patron accountability • Diagnosed and resolved a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.• Utilize computer monitoring software to observe and analyze computer activities throughout the computer lab.• Responsible for troubleshooting computers, inventoried machine images, and maintained operable lab environment.