• Leading IT Operations and S&M team in the Bangladesh Government ePassport project in a distributed network environment.• Working as a single point of contact and handle all request or inquiries coming from customer including change request.• Coordinate activities of overall technical solutions and liaison with customer, technical team, vendor and project management team. • Analyse and validate current Service fulfillment through Service Level Agreements (SLA) and Operational Level Agreements (OLA).• Managing operational IT task and IT service tasks especially high priority incidents.• Handle operational expectance test (OAT), site acceptance test (SAT) and user acceptance test.• Analyse and review all service requirements and conduct comparisons with SLA's, check that the service being delivered to the business meets the defined targets of the SLA's.

Freelance Solution Architecture and Technical Project Management in IT Infrastructure, Security solutions and Unified Communications.

• Managing NTT Communications Unified Communications as a Service (UCaaS), Collaborations Services, Contact Center and SIP Trunking Solutions and supporting NTTC’s affiliates globally.• Leading a Presales Solution Architect and Delivery Team engaged in maturing the new opportunities by providing solution design, customer presentation, solution pricing, RFI/RFQ/RFPs response and proposal preparation.• Architecting solutions using technical and functional expertise with right mix of addressing customer's pain areas.• Analyzing and gathering business requirements and performing required research and investigation to identify and create thorough, accurate technical solution proposals based on client requirements that meet the complex need of the client.• Lead large deal sizes from presales stage through to submission of tender proposal, prepare and review RFI/RFQ/RFPs replies. • Working closely with cross functional teams including sales, product development and operations to provide best solutions to customer that ensure revenue and customer satisfaction. • Perform technical presentations and demonstrations for customers, partners and prospects.• I am in-charge of animating and leveraging strengths of each individual and supporting global affiliates for solution offering including solution design, highlight the gaps, and create win strategies.• Provide product education and training to the sales and other solution architect teams to improve product knowledge. • Helping organization to understand the global market trend by analyzing the opportunity pipelines, and lost case analysis. • Lead in designing, implementing and supporting large scale enterprise class on-premise and cloud based UC solutions and Contact Center deployment.• Overall project management, coordination, execution, control and completion of projects undertaken to achieve company’s and project’s strategy & goals.

• Led the customer engagement of IT Infrastructure, IP Telephony and Contact Center solutions that includes Presales, Development, Project Management and Operational support.• Closely worked with sales and marketing team to identify the ideal client in the market and defined go-to-market strategy.• Managed the end-to-end bid process and liaises with sales and commercial teams to produce a quality submission. • Designing and Sizing of Cisco Unified Communications and Contact Center solutions, customer presentation and RFI/RFP response preparation.• Proofs of concept for UC & contact center solutions including backend integration and CTI prototype. • Established and developed strong professional relationships with senior client personnel on all engagements through hands-on design and development work.• Project Management with planning, scope of works document preparation, testing, resource engagement till hand over.• Prepared design documents of complete IVR call flow for the telecom and banking customers and guided the engineers to create IVR as per business need.• Worked collaboratively with account manager, developer, engineer, procurement team and client to deliver the solutions on time.• Coordinated activities related to the integration of IVR into the backend systems and development of customized CTI desktop application, Middleware, Wallboard and customized reporting application.• Managed end to end projects including planning & documentation (HLD, LLD, UAT, SOW and SOP) to go live.

• Led a Presales and Delivery team for IT infrastructure, IP Telephony and Contact Center solutions.• Acted as a domain expert in concert with sales on all aspects of Networking, IP Telephony and Contact Center technology. • Increased sales opportunities and revenue by providing professional technical support during pre & post sales stages.• Helped organization to qualify and maintenance of Cisco partner certifications. • Project Management and delivery of Data and Voice in Telecom and Financial industries that includes project planning, scope of works document preparation, testing, resource engagement till hand over.

• Worked as onsite Technical Lead and managed 24x7 operations sized 12 engineers for Warid Telecom Bangladesh and managed two large Cisco Telephony and Enterprise Contact Center infrastructures. • Interfaced with business stakeholders at all levels and provided high quality operations support & change management.• Installation, configuration and troubleshooting of Network infrastructure, Data Center, IP Telephony and Contact Center platform. • Worked as a project coordinator with Cisco advanced service team and other vendors in deploying two large scale Enterprise contact center (500 agents) for Warid Telecom, Bangladesh.• Installation, configuration and maintenance of Cisco Switch, Router, Session Boarder Controller (SBC), Wireless AP’s, HP/IBM/DELL/Cisco UCS servers and Storage System like, EMC, Dell PowerVault.• Backup and Disaster recovery of Network systems and Voice solutions.

• Administration of systems and server’s related to the network to ensure availability. • Installation and configuration of network devices including Switches, Routers, Modems, Hubs, Wireless AP’s. • Installation, configuration and maintaining of storage systems such as EMC, Dell Power Vault.• Installation, configuration and support Server, MS windows, Linux, Unix and MS Exchange server. • Worked in data center for setting up network MDF/IDF, rack mounting, structure cabling including CAT5/CAT6 ethernet cable and fiber optic cable.• Underground fiber optics backbone cable installation in campus area network.

• Installation, maintenance and diagnostic of all branded desktops & servers (Dell, Acer, IBM & HP)• Installation, configuration and administration of MS Windows, Linux and Unix operating systems. • Developed, implemented and maintained Network, Server administrative authorization for the purpose of having policies and procedures.• Installation, configuration and maintenance of network devices including Switches, Routers, Modems, Hubs and Wireless AP’s; worked on storage systems such as EMC, Dell Power Vault, MDXXX & LTO series.• MS SQL and Oracle 10g installation, administration and cluster configuration for redundant system.• Microsoft Exchange Server and Active Directory administration, configuration and maintenance.• Daily operational support and system administration of core network infrastructure.