Muhammad S. Email & Phone Number

Schaumburg, Il, Us

Richmond, Indiana, Us

✓ 𝐍𝐚𝐯𝐢𝐠𝐚𝐭𝐢𝐧𝐠 𝐭𝐡𝐞 𝐂𝐨𝐧𝐟𝐥𝐮𝐞𝐧𝐜𝐞 𝐨𝐟 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲: Here, I was entrusted with the responsibility of navigating the intersection of technology and strategy. My role encompassed the management of both clinical and non-clinical applications, enterprise IT infrastructure, operations, development, data security, and program management operations at Reid Health.✓ 𝐂𝐡𝐚𝐦𝐩𝐢𝐨𝐧𝐢𝐧𝐠 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐆𝐫𝐨𝐰𝐭𝐡: I took the lead in system integration, platform rationalization, and enterprise technology execution. Concurrently, I handled multiple acquisitions, strategically positioning the organization for growth. A significant milestone was the successful implementation of the Epic Refuel Project, a game-changer in healthcare. This initiative resulted in substantial savings, enhanced efficiency, and generated multi-million dollar revenues through provider utilization and increased patient throughput, all while reducing staff burnout.✓ 𝐒𝐞𝐜𝐮𝐫𝐢𝐧𝐠 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐀𝐬𝐬𝐞𝐭𝐬: In addition to these achievements, I successfully outsourced the full cyber security-managed service and implementation within a remarkable six-month timeframe. This strategic move ensured the security and compliance of our organization’s digital assets.𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐄𝐃 𝐑𝐄𝐒𝐔𝐋𝐓𝐒:➣ Led the Epic Refuel Project, enabling savings, revenue generation, and burnout reduction.➣ Transformed billing with an AI solution, achieving multi-million dollar savings and reducing workload.➣ Enhanced healthcare by saving multi-million dollars through a patient-centric revenue cycle model.➣ Boosted incident CSAT via an IT service management platform.➣ Elevated cyber security maturity, enabling savings on cyber insurance and operational expenses.➣ Streamlined patient message handling in Epic via ChatGPT integration.➣ Integrated Ambient AI in Epic, enhancing provider satisfaction and increasing patient appointments.

Indianapolis, In, Us

Chicago, Il, Us

Amsterdam, North Holland, Nl

Jeddah, Sa

✓ 𝐑𝐞𝐯𝐢𝐭𝐚𝐥𝐢𝐳𝐢𝐧𝐠 𝐈𝐓 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞: As the appointed Chief Information Officer, my role was to breathe new life into the outdated systems at Integrated Medical Center (IMC). I spearheaded the modernization of legacy infrastructure, bolstered cybersecurity measures, and amplified the capabilities of IT service management. The introduction of advanced enterprise infrastructures and cutting-edge solutions significantly elevated productivity, efficiency, and overall organizational performance.✓ 𝐃𝐫𝐢𝐯𝐢𝐧𝐠 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: I charted a comprehensive roadmap for Digital Transformation, setting numerous goals and initiatives for the hospital and its associated satellite clinics. This strategic move triggered a cultural shift within IMC, leading to a substantial enhancement in operational efficiency.✓ 𝐌𝐨𝐝𝐞𝐫𝐧𝐢𝐳𝐢𝐧𝐠 𝐊𝐞𝐲 𝐒𝐲𝐬𝐭𝐞𝐦𝐬: I upgraded key systems, incorporating Microsoft Dynamics 360 ERP for ERP, CRM, and HCM. I also strategized for BI & analytics, integrated EHRs/HIS with NPHIES, and introduced an omni-channel patient model. This approach has redefined healthcare IT management standards.𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐄𝐃 𝐑𝐄𝐒𝐔𝐋𝐓𝐒:➣ Initiated IMC’s first PMO, fostering business growth through Agile, Scrum & LEAN IT governance.➣ Implemented an IT cost optimization roadmap during the COVID-19 pandemic.➣ Upgraded a legacy Healthcare Information System (HIS), to boost operational effectiveness.➣ Successfully replaced the legacy HIS with a proven Electronic Health Records (EHR) system in 2021.➣ Implemented a Business Continuity Management (BCM) Framework and a cybersecurity roadmap.➣ Modern systems: PACS, RPA Automation, Women’s Health Applications, IPCS & Smart AI Lab.➣ Improved various areas through the first enterprise-wide Process Improvement Taskforce.

Cleveland, Ohio, Us

✓ 𝐃𝐫𝐢𝐯𝐢𝐧𝐠 𝐈𝐓 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞: Here, my role was to revolutionize IT operations, amplify efficiencies, and guarantee the punctual provision of IT services and solutions. The focus was on risk reduction and the enhancement of system stability and integrity.✓ 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: I took the lead in a significant project, overseeing the deployment of a large number of end-user devices for the launch of a new international facility. This project was a testament to our team’s ability to deliver on time and within budget.✓ 𝐓𝐞𝐚𝐦 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐌&𝐀 𝐈𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬: My team, a group of over 80 professionals, played a crucial role in the successful consolidation of several assets into a single entity as part of a Mergers & Acquisitions initiative.✓ 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬: I cultivated robust relationships with senior leaders to gain a deep understanding of their challenges and legacy processes. This collaboration was instrumental in the development of strategic IT roadmaps.𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐄𝐃 𝐑𝐄𝐒𝐔𝐋𝐓𝐒:➣ Reduced tickets and saved substantial costs by implementing an AI-based Virtual Assistant solution.➣ Spearheaded a multi-million dollar proposal to restructure functions towards offshore outsourcing.➣ Transitioned IT services to cloud-based solutions and managed-services resource models.➣ Enhanced risk mitigation measures and optimized IT services delivery.➣ Implemented service maturation and improvement plans for the IT supply chain.➣ Realized multi-million dollar infrastructure savings through strategic contract negotiations.➣ Saved costs via a contract management tool, with additional savings during capacity expansion.➣ Reduced ITSMO payroll by a significant percentage through outsourcing.➣ Saved multi-million dollars through the implementation of robotics process automation.

Abu Dhabi, Ae

✓ 𝐍𝐚𝐯𝐢𝐠𝐚𝐭𝐢𝐧𝐠 𝐭𝐡𝐞 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: As a Senior Director of Business Applications & Enterprise Imaging, I’ve been the driving force behind technological innovation and strategic direction for expansive teams. My role has been pivotal in revolutionizing the employee experience throughout the business lifecycle by digitizing processes.✓ 𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐢𝐧𝐠 𝐃𝐚𝐭𝐚 𝐋𝐢𝐭𝐞𝐫𝐚𝐜𝐲: My strategic focus has been on bolstering clinical and operational reporting capabilities. This includes fostering self-service capabilities, enhancing data literacy through comprehensive education and robust data governance, and aligning analytics teams’ efforts towards high-value analytics output.✓ 𝐁𝐫𝐢𝐝𝐠𝐢𝐧𝐠 𝐂𝐥𝐢𝐧𝐢𝐜𝐚𝐥 𝐍𝐞𝐞𝐝𝐬 𝐰𝐢𝐭𝐡 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲: I’ve been at the helm of administering data interfaces across a wide array of clinical application registrations. My role has been to decipher how technology can optimally serve the clinical needs of the business. I’ve stayed ahead of the curve, anticipating changes in the healthcare industry, and leveraging this foresight to recommend new or enhanced capabilities.✓ 𝐋𝐞𝐚𝐝𝐢𝐧𝐠 𝐒𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐈𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬: As a leader, I’ve spearheaded the deployment of a comprehensive ERP suite of applications. This includes Infor (Lawson) for HCM, financial reporting & SCM, 3M for medical coding, and Kronos for time and attendance. I’ve championed business and technology initiatives, resulting in substantial IT cost savings. I’ve conceptualized, managed, and implemented an ERP solution with a lean team of in-house resources.

Cleveland, Ohio, Us

➤ Optimized support for Business Enterprises Systems, ERP & Enterprise Imaging with 30+ applications across hospital departments.➣ Served in a dual role as Technical and People Manager for IT Operations.➣ Collaborated closely with cross functional departments, while managing strategic planning, and tactical implementations, ensuring all initiatives and projects were prioritized, financed, and effectively managed.➣ Concept-to-execution leader of technology and business improvement programs.➣ End-to-end responsibility of development, coordination, testing, implementation, and maintenance of all Cleveland Clinic business applications, including data interfaces between the broad inventory of clinical application registration across the system (EPIC).

Lincolnshire, Il, Us

➣ Drove the development of interface testing plans.➣ Spearheaded undertakings to plan, execute and manage the integration of new applications into existing infrastructure, systems, and software.➣ Supplied feedback to the business regarding the support agreement and SLA models.➣ Organized team training sessions to enhance performance.

Burlington, North Carolina, Us

➣ Managed 100+ interfaces across major US healthcare implementation➣ Work closely with Client, Vendor IT and facilities HIM / Medical Staff office to ensure MPI and Physician conversions were accurately reflected after conversion was complete.

Fort Worth, Texas, Us

Organizational Leadership: Breaking Silos

Mba, Business Administration

Bachelor’S Degree, Business Operations

Design Thinking For Innovation

Certificate, Professional Development

Design Thinking