Muzzammil Ahmed Siddiqui Email & Phone Number

Canada

Ottawa, Ontario, Canada

Manage and maintain the organization’s LANs, WANs, and wireless network infrastructure,including HP Aruba products and Fortinet Firewalls.• Monitor network performance, troubleshoot issues, and implement necessary upgrades toensure optimal functionality.• Ensure network security by managing firewalls, protecting against unauthorized access, andsupporting security appliances like IP cameras and access card controllers.• Provide technical support for computer systems, software, hardware, and network-relatedissues, resolving malfunctions and bugs.• Perform system maintenance tasks, including updates, patches, backups, and routinemonitoring.• Collaborate with stakeholders to gather and document business requirements, ensuringDynamics 365 and CRM solutions meet organizational needs.• Customize Dynamics 365 by configuring forms, fields, workflows, and entity relationships tostreamline processes.• Automate workflows using Power Automate and JavaScript, enhancing productivity and aligningwith business objectives.• Lead IT projects such as hardware acquisitions, software implementations, and migrations,ensuring alignment with timelines and budgets.• Manage and update SharePoint intranet sites, including content migration and structuralimprovements.• Provide administration and support for Microsoft Teams and audio/video systems like Neat,Lenovo, and Poly equipment.• Create training materials and user documentation to support business continuity and enhancesystem adoption.• Deliver user training on IT systems, including Dynamics 365, emphasizing best practices andnew features.• Conduct root cause analysis for recurring issues, preventing future occurrences and improvingsystem reliability.• Participate in strategic IT planning, contributing to system improvements and organizationalgoals.

Ottawa, Ontario, Canada

Provide user support through calls, in person or ticketing software;Respond quickly to emergencies and special user requests;Troubleshoot and support Windows-based networks running MS Office (all versions), backup systems, antivirus, VPN, file, print services, etc.Set up and administer user accounts and system assets on the active directory;Provide Office 365 administration, SharePoint support and administration and Azure cloud/Enterprise support and administration and Microsoft Teams administration;Maintain and support wireless and wired network infrastructure (Switches, Access points and wireless controller);Support for network-based security appliances like IP cameras and access card controllers;Obtain and undertake scheduled maintenance upgrades;OS and Software installation on laptop and MacBook;Maintain all paid software license usage;Install new hardware or exchange defective components on servers and desktops;Provide mobile device management and support;Manage and maintain IO/CBY Inventory assets and keep them up to date;Provide physical work during IT devices IMAC (Install, Move, Add, Change);Coordinate contact with vendors as needed to assist and fix on-site and remote issues;Maintain records of work activities and document recurring, difficult problems, recommended solutions, and resources;Attend training sessions and classes to maintain and update skills and knowledge as necessary to keep current on relevant technologyProvide support and educate end-users on CRM functionalities and other digital solutions.Identify, design, develop and deploy customized solutionsAnalyze, interpret and document business & technical needs, translating them into CRM solutionsDeliver business analysis, systems expertise and recommendations to support company-wide strategic

Cornwall, Ontario, Canada

Provide high-quality Technical support within the company's service level and quality guidelines Troubleshoot issues for 3G and 4G fixed wireless and satellite platforms, i.e. LTE, WIMAX, CANOPY, HTV, HTJ, HJ2Monitoring the network on fixed wireless services as well as on satellite beams with the help of tools like Cacti, eSVT, Kronos, STAR Acs and Site Diagnostic tools for satellite servicesPerform documentation and ticket prioritization in SalesforceTroubleshoot IMAP and POP email server settings for client's emailsProviding L1 and L2 troubleshooting with customers calling to resolve concerns related to internet/network connectivity and emailProviding support for account management related queries within Xplornet’s service level and quality guidelinesLiaising with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations.Documenting and prioritizing trouble tickets and technical issues on customer accounts.Troubleshooting Windows XP, 7, 8, 10, MAC OS and wireless devicesMaintaining extensive knowledge of technical troubleshooting for Xplornet’s products and staying current on relative technology advancements.

Halifax, Canada Area

Karachi, Pakistan

Audit and Vulnerability Assessment knowledge of SaaS applications for the Shadow IT/Data.Trained new staff and mentored them.Successfully managed all assigned tasks keeping in mind scarcity of resources.Regular reporting to Management for the status of ongoing projects and activities.Successfully managed clear and concise documentation of bugs found on the website under research and followed up for its rectification.Worked in a group situation, to investigate, resolve and report issues identified with Stantec's IT foundation and center applications.Monitored critical service requests of high-value customers e.g. Amazon, Google etc.Participated actively in executive meetings periodically.Extensive research over continuously expanding enterprise-oriented SaaS Cloud Applications for Cloud security risks.Security Compliances knowledge (TRUSTe, HIPAA, ISO 27001, PCI, Safe Harbor, FedRAMP, GAAP, SOX, ITAR, FISMA, SSAE16 SOC I-III)Conducting qualitative analysis against a set of Attributes involving users' privileges and the site's core features.

Master Of Engineering, Internetworking, A

Bachelor Of Science (Bs), Computer Engineering, A

Activities and Societies: Football