Loan Servicing Specialist
Eagan Mn
• Researching and validating lien position for newly funded retail refinanced loans, procuring and correcting of complex documents, used in perfecting a mortgage lien• Analyze, interpret and document information from various sources: including multiple online systems• Resolve complex customer issues using multiple resources and records• Editing and or correcting specialized and/or complex documents•Research and resolve document questions and issues as identified by external and internal business partners.• Track and monitor inventory on an ongoing basis for compliance and reconcile discrepancies• Act as a liaison between various internal groups such sales, Fulfillment and servicing and external partners such as attorneys, settlement companies, investors and housing authorities• Communicating via multiple sources (fax, phone, email and formal letter) with internal and external business partners• Demonstrate skill in influencing and negotiating timeline; gaining commitment and overcoming objections with the internal and external business partners• Knowledge of using software/database of Arrow Loan, Arrow Delinquency Queue, Mortgage Servicing Platform (MSP), and Consumer Price Index (CPI).