Direct and supervise staff, manage customer complaints, and maintain records while overseeing showroom organization, inventory management, and supplier interactions. Additionally, I train new employees to ensure smooth showroom operations and provided diverse administrative and secretarial support to the owners. Serving as the primary point of contact, I respond to internal and external inquiries. I develop and implement new work methods and procedures to enhance efficiency, performed record management duties including maintaining filing systems and conducting file searches.And besides being responsible for our social media presence, creating and posting content on channels such as Facebook, Instagram, and Houzz; I am currently responsible for creating the digital marketing strategy for the company, encompassing advertisements on social media platforms such as Facebook and Instagram, as well as managing Google Ads. I have obtained the Google Ads certification to support this role.