Michael Valanzola Email and Phone Number
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Michael Valanzola personal email
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Versatile leader with unique blend of General Management experience directing Customer Advocacy as well as Business Operations in technical environments. Additional background as COO, leading IT, HR, Finance and Facilities. Reputation as a trusted innovator with boundless energy and a relentless, results-oriented nature. Particularly skilled in building and leading diverse teams that transform business and achieve unprecedented results. Areas of Expertise✔ Strategic Planning & Analysis✔ Stakeholder Engagement✔ Process Improvement & Streamlining ✔ Presentation & Facilitation✔ Employee DevelopmentI’m always open to networking with other professionals in the Greater Boston area. Send me a message and let’s have a conversation.
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Senior Director - Voice Of Customer OfficeDell Technologies Mar 2022 - PresentRound Rock, Texas, Us
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Senior Director - Global Customer & Partner AdvocacyDell Technologies Mar 2021 - Mar 2022Round Rock, Texas, Us
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Director- Enterprise Customer AdvocacyDell Technologies 2017 - Mar 2021Round Rock, Texas, Us► As a key part of the Chief Customer Office, direct a team of 9 professionals in Singapore, London and the U.S. with responsibility for the end-to-end customer experience for Dell’s top revenue and margin-producing customers.► Direct all aspects of customer advocacy and insights, using data to identify and drive change via the Voice of the Customer program.► Drive loyalty and a differentiated experience for our most valuable customers by directing the Executive Sponsor program, CIO Advisory Boards and the Customer Peer-to-Peer Reference program.► Spearhead the successful resolution of systemic customer problems as well as complex, cross-functional, exception-based escalations that stretch through all of Dell’s strategically-aligned businesses. ► As part of the Voice of the Customer program, manage all programs/surveys focused on customers, products and competition, measuring experience, satisfaction and loyalty. ► Led the customer and partner experience initiative as a part of the China integration.► Ongoing leadership of a cross-functional team handling global deployment and execution initiatives; formed new project management methodology to resolve internal problems to benefit the customer.► Handle direct interface with multi-million dollar customers including customer interviews and customer remediation planning ► Drive corporate social responsibility and serve as diversity and inclusion ambassador for the field and top customers.
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Chief Operating Officer- Energy And Environmental AffairsCommonwealth Of Massachusetts 2015 - 2017Boston, Ma, Us► Responsible for $1.3 Billion Capex and Opex budget. Managed ten direct reports with a staff of 200+. Principal leader for Finance, IT, HR, and Facilities for 4,000 employees. ► Led the execution and tactics to deliver strategic vision with heavy emphasis on empowering citizens with the information and processes they need for greater civic engagement and collaboration. ► Drove business process change with HR and infrastructure consolidation; managed a facilities optimization plan resulting in multi-million dollar commercial real estate savings; combined seven HR organizations into one shared service model improving services to employees, while reducing overall cost. ► Consolidated four data centers into two resulting in improved capacity of IT employees, and reduced SLA’s of IT customers. ► Led the Commonwealth in its adoption of a hybrid cloud, while implementing an enterprise license for Salesforce.com to replace and update 33% of 300+ legacy applications, improving employee productivity and effectiveness. -
Sr. Business Manager- Americas Inside Sales & Mid Market GeoDell Emc 2014 - 2015Round Rock, Texas, Us► Managed a team of six direct reports, monitoring the quarterly sales pipeline and commit each quarter to deliver “the number” to the business.► Responsible for all aspects of the inside sales business plan including headcount, quota, and goal acknowledgement.► Contributed to the design of the inside sales strategy, setting compensation plans for sales reps in a comprehensive, multi-level program of incentivized rewards. ► Implemented a global, cost-based budget for inside sales including travel and expense control to lower costs and improve headcount.
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Business Manager – Smb And Global Inside SalesDell Emc 2012 - 2014Round Rock, Texas, Us► Managed and successfully mentored six direct reports.► Worked closely with a cross-functional team to create a new “Mid-Market GEO” market segmentation.► Developed a plan for sales specialists to concentrate on new acquisitions and achieve the “EMC effect.”► Reduced risk by ensuring that quarterly revenue met corporate compliance and revenue recognition requirements.
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Senior Business Analyst – Smb Sales, Finance & OperationsDell Emc 2010 - 2012Round Rock, Texas, Us► Supervised four direct reports and helped develop their business management skills.► Implemented and managed the Inside Sales Achievement Program (ISAP) including scorecard design, data compilation, and promotion/communication.► Managed a wide range of projects that resulted in better inspection of sales opportunities and improved forecasting of quarterly results.
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Financial Analyst – Gro, Engineering Finance, GraDell Emc 2007 - 2010Round Rock, Texas, Us• Prepared and reviewed financial data and assisted in maintaining and updating company financial models and forecasts.
Michael Valanzola Skills
Michael Valanzola Education Details
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Emmanuel College (Boston)Bachelor'S Degree -
Babson CollegeFinance Training Program
Frequently Asked Questions about Michael Valanzola
What company does Michael Valanzola work for?
Michael Valanzola works for Dell Technologies
What is Michael Valanzola's role at the current company?
Michael Valanzola's current role is Senior Director - Voice of Customer at Dell Technologies.
What is Michael Valanzola's email address?
Michael Valanzola's email address is mi****@****ell.com
What is Michael Valanzola's direct phone number?
Michael Valanzola's direct phone number is +141324*****
What schools did Michael Valanzola attend?
Michael Valanzola attended Emmanuel College (Boston), Babson College.
What skills is Michael Valanzola known for?
Michael Valanzola has skills like Management, Financial Analysis, Sales, Budgets, Program Management, Microsoft Office, Forecasting, Finance, Business Analysis, Microsoft Excel, Sales Operations, Financial Modeling.
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