Michelle Vanderband Email & Phone Number

United States

Lead Consultant supporting S&P Global telephony infrastructure. Support telecommunications activities for the S&P Global account. Team Leader and SME for the S&P Global world-wide 7-digit dial plan using Avaya System Manager and Session Manager. Design call flows and support call centers using applications such as NICE and Avaya CMS. Support Avaya Aura Communication Manager, Avaya Aura Messaging, System Manager and Session Manager. Manage all Verizon IP Toll-Free numbers and ViLo numbers.

Greater Chicago Area

Support telecommunications activities for the S&P Global account. Team Leader and SME for the S&P Global world-wide 7-digit dial plan using Avaya System Manager and Session Manager. Design call flows and support call centers using applications such as NICE and Avaya CMS. Support Avaya Aura Communication Manager, Avaya Aura Messaging, System Manager and Session Manager. Manage all Verizon IP Toll-Free numbers and ViLo numbers.

Chicago, Il

Call Center Support - Design call flows, manage toll-free number routing, manage VDNs, vectors, hunt groups and announcementsCall Center System Admin - System administrator for NICE call recording systems, Avaya CMS, Impact 360 Workforce Management and Avaya Desktop Wallboards.Disaster Recovery - Designed disaster recovery for three call centers using Avaya IP agent connectivity. Maintain documentation on disaster recovery.Avaya Administration - Experienced… Show more Call Center Support - Design call flows, manage toll-free number routing, manage VDNs, vectors, hunt groups and announcementsCall Center System Admin - System administrator for NICE call recording systems, Avaya CMS, Impact 360 Workforce Management and Avaya Desktop Wallboards.Disaster Recovery - Designed disaster recovery for three call centers using Avaya IP agent connectivity. Maintain documentation on disaster recovery.Avaya Administration - Experienced administrator for Avaya Communication Manager, Avaya IR, Avaya AES, Avaya Modular Messaging and Avaya CMS. Show less

Programmed and supported two Avaya IVR systems with 192 port each. Changed IVR port allocation so ports were assigned to the IVR applications dynamically instead of being hard coded. Key member of new IVR application test and build team. Performed daily phone system moves, adds, changes and deletes. Provided backup windows and e-mail user support.

Provided phone system support for T.I. Group clients. Provided telecom billing analysis for T.I. Group clients.

Chicago, Il

Designed and managed 5 digit dialing network for 38 branch offices in the Chicago suburbs. Key member of upgrade team when headquarters phone systems changed from system 85 to G3R. Developed a billing database that eventually became the telecom billing system for the corporation. Provided CMS, call center and vectoring support.