Mark Van Ness Email & Phone Number

Austin, Texas Area

Our solutions enable organizations to deliver a vast range of secure services based on two core technologies: authentication and protection.

10900 Stonelake Blvd, Austin, Tx 78759

Essential Functions Respond to customer cases assigned to you in line with Service Level Agreements. Ensure full understanding of the issue, including impact to customer. Gather logs, configuration details and attempt to reproduce the reported issues. Research the issue in the Knowledge Base, documentation and with your team members as needed. Recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found. Document all interactions and case details within the customer tracking database, including a detailed description of the issue and any resolutions recommended. Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation.Qualifications/Skills Understanding about some of the following subjects: Networking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS, etc.) HTTP protocol (Structure, status codes, authentication, etc.) SSL/TLS protocols (Structure, certificates, initial handshake, etc.) Routing (WCCP, PBR, Load Balancer fundamentals, etc.) PAC files basics (Setup, download, basic PAC file commands, etc.) Application Support Basics (Common troubleshooting methodology for Windows and Linux programs) SMTP (Routing, MX Records, commands, status/response codes, etc.) Graduate academic experience with some of the following applications: Red Hat Linux fundamentals (Command line navigation and basic features, file system, permissions, networking, etc.) Windows (Permissions, services, file system, Event Viewer, etc.) Active Directory (Domains, structure, permissions, group policies, etc.) MSSQL fundamentals (Management interface, accessing logs, browsing databases, simple queries, permissions, jobs, etc.)

Austin, Texas Area

I work on multiple projects for Ken ranging from minor edits to existing websites to working new project all the way to the finish line.

Austin, Texas Area

Starting as an entry-level worker for the company I quickly rose to second in command by finding ways to save the company time and money. I used what I learned in my financial courses taken at Chico State to begin keeping track of accounts within the company and instituted periodic audits to reduce redundancies.

Austin, Texas Area

I registered a business license with the city of Chico for computer repair and have been performing as an independent contractor for local businesses and residents. My services include web design, consulting, and computer repair.

IT Support, Billing Management, Account Audits, Collections, Design of all sites under the umbrella of the main ISP TDL.

Chico, California Area

Beginning as a Grounds Keeper my work ethics were recognized by the management and I was given the position of Head Maintenance Engineer within the year.

Bachelor'S Degree, Music Industry And Technology

Bachelor'S Degree