- Work with prospective clients to determine their needs in building an offshore team- Provide guidance/advice to new clients based on 5+ years of global team building experience - Build and implement onboarding and retention strategies/processes with Account Management Team

- Collaborated with Leadership Team colleagues to develop and ship new pricing and packaging strategy- Built new 15+ Professional Services Team which led to 75% faster delivery time and increased customer satisfaction- Led team in improving Net Promoter Score (NPS) to above industry average and boosting reputation from 2.9 stars on Google (31 reviews) to 4.9 stars (1k reviews)- Expanded Customer Success responsibilities to improve customer retention by over 100% year over year

- Hired, trained, and managed 25+ global Customer Success Managers and Support Representatives and an Operations Manager that serve 8,000+ customers resulting in 80% reduction in team costs- Made data-driven decisions such as implementing successful past due payment collection strategy resulting in $3k of additional monthly recurring revenue- Used reporting tools such as PowerBI and Google Data studios to report to CEO on churn and other key metrics

- Consistently outperformed individual <2% churn goal- Coached junior colleagues on how best to handle challenging situations involving clients or prospects- Built strong relationships with customers by providing exceptional service throughout the lifecycle- Successfully shifted to remote work while all other colleagues were office based.

- Recruited and managed 66 ambassadors at 20 different universities for global brands such as Asos, Adidas, and Bud Light- Retained Adidas corporate business for third consecutive year as main point of contact

As the Marketing Director, I focus on consumer market attraction. This includes the management of all Pointfall's social media profiles as well as the formation of strategic partnerships with local business organizations, media sites, and nonprofits. www.pointfall.com

Manage and promote the Urban Compass brand by informing fellow students about the launch of the company via social media, word of mouth, and physical branding, organize campus-wide marketing events to notify graduating seniors of Urban Compass’s benefits, establish partnerships with undergraduate and graduate student clubs that can assist with or co-sponsor the marketing events, work in coordination with Urban Compass headquarters to deliver a unified message about the brand

Assist with practice preparation, keep statistics, complete statistical data entry, support team with miscellaneous tasks on game day, film/record games and perform general office duties including answering phone calls from other coaches, media, recruits and alumni for staff members.

Independently taught two English language courses via Skype. Used Facebook to provide supplementary materials, information, and feedback to keep students engaged outside of class time. Classes were comprised of 5-7 Iranian students and professionals aged 16-50 living throughout Europe. Teaching assisted me in improving communication skills while also broadening my knowledge of teaching skills and Middle-Eastern culture.

Assist in issuing checks to reimburse Northeastern staff and employees for university related expenses. Performing general office duties for the director and other employees. Assisting callers by reviewing the statuses of checks and answering other queries.

Directed and instructed a team of youth campers in a series of games and practices, assisted with camp setup/cleanup, organized and executed drills within my station.

Reviewed film, transported recruits, prepared “hustle stats”, assisted with practice preparation, kept game statistics, assisted with individual player workouts, supported the operation of summer camps, and performed miscellaneous tasks for the coaching staff including head coach Randy Bennett. Accomplishment of note: Attended conference championship in Las Vegas, Rounds 1 and 2 of the NCAA Tournament in Providence, and the Sweet 16 in Houston. Team won conference championship and finished with a 28-6 record.