Matt Van Winkle Email & Phone Number

Chevy Chase, MD, US

Norwalk, Connecticut, US

I serve engineers that manage private cloud resources providing capacity to the product and other teams for R&D, path-to-production, internal services and production (customer facing) workloads. This includes:- Managing managers and individual contributors providing various platform and systems services to the company. - Drive strategic direction on.

San Francisco, California, US

In this role, I served a talented team focused on the mechanisms for Salesforce's continuous delivery to the various deployments built on public cloud providers. To do this, we performed a number of activities including: - Operationalize the company's deployment of Spinnaker to support continuous delivery pipelines- Scale the deployments, automate their.

San Francisco, California, US

From June 2018 to August 2019, the my main responsibilities were:Private Cloud- Work with a talented team of engineers on providing internal IaaS services. - Support other internal services, teams and individual developers who run on this platform.- Leverage OpenStack and other open source technologies to service internal customers' needs. - Work upstream.

San Antonio, Texas, US

Head of Operations for Rackspace Cloud Servers. Duties included:- Managing managers and Individual contributors - Serving Operations and System Engineering teams running the infrastructure behind the product- Supporting the various Mangers and shift leads in managing their teams- Scaling Rackspace's Public Cloud- Taking an active and/or leadership role.

San Antonio, Texas, US

Help Rackspace change the world by:- Building and serving a team of the smartest, most talented and hard working Systems Engineers around- Scaling Rackspace's Public Cloud based on OpenStack around the globe- Solving problems, managing crises and challenging the status quo- Manage very serious work while not taking myself too seriously

San Antonio, Texas, US

I Serve a team of talented Rackers. Half are tasked with supporting RackspaCe's SMB business in Process Improvement and Operational Excellence activities. This includes - redesigning and implementing process changes - overseeing tool development - integration of department processes with other group and global corporate processes.- Mentoring and coaching.

San Antonio, Texas, US

Tasked with supporting all Rackspace Cloud Business units, as well the Emerging segment of managed hosting, in Process Improvement and Operational Excellence. This includes - redesigning and implementing process changes - overseeing tool development - integration of department processes with other group and global corporate processes.- Mentoring and.

San Antonio, Texas, US

• Tasked with overhauling the department of Infrastructure Services' Change Management policy. This included:
• Develop departmental Change Management practices for infrastructure maintenances
• Serve as Change Sponsor for teams in IS under the Rackspace Technical Change Management policy implemented in 2010
• Refine Incident Management process in conjunction with corporate IM team
• Work closely with corporate Director of Change Management on 6-sigma style improvement project of corporate Technical Change Management process
• Be on-call for emergency maintenances and incidents

San Antonio, Texas, US

• Serve a team of Engineers by providing resources, coaching and assisting in problem resolution
• Manage day to day operations of the Monitoring Infrastructure team
• Interview new hires
• Coordinate project dependencies between departments
• Assist in customer escalations and pre-sales discussions as needed
• Ensure team members are working with the Architects, Project managers, users and developers on other teams appropriately

San Antonio, Texas, US

• Managed day to day operations of a Windows support team
• Accounted for revenue changes in 12+ million dollar a year customer base
• Served a team of Rackers by obtaining resources, coaching and assisting in problem resolution
• Handled customer escalations
• Participated in onsite and offsite customer visits
• Represented the segment in other projects and initiatives as necessary

San Antonio, Texas, US

• Mentor/Coach – Intensive Segment, March 2007 – July 2007Team Leader – Segment Support, August 2006 – March 2007Customer Experience Analyst – Managed Segment, March 2006 – August 2006Senior System Engineer – Managed.
• Helped develop new department
• Was a member of the cross functional Re-Engineering team that helped solidify business processes and was instrumental in the decision to not implement any functionality beyond Sales Force Automation in Onyx
• Sat on the IT Steering Council as advisor (part of Re-Engineering duties)
• Set the initial vision of what RU would be for Rackers
• Obtained buy-in from Leadership for the creation and development of the department

San Antonio, TX, US

Board Secretary - September, 2011 - August 2015Serve on the Board of Directors for the agencyOversee the operations of the agencyEnsure adherence to the by-lawsPromote the agency within the communitySupport the agency through monetary donations and volunteer time at various functions and activities.Member of Program Committee from September 2009 through.

• Instructed students in the Information Technology program.
• Assisted with the administration of the NT network that contains the student labs.
• Configured systems for support of classroom instruction.

79409, TX, US

• Micro Computing / Network Support Specialist, November 1998 – November 2000Technician IV September 1996 – November 1998Student Positions: Help Desk Assistant, Backup Supervisor, Technician September 1993 – September.
• Server Administration and Computer Lab system management
• Designing new ACS labs
• Writing newsletter articles a on topics including Windows NT and Microsoft Certification
• Maintaining computers in offices of the President and Provost
• Working with contractors on construction issues