• Expand the high net worth client base of the bank through client acquistion in the form of mapping, crowd sourcing, walk‐in, cross-border referral and client recommendation.• Manage port of clients across three branches and ensure growth in their respective portfolio by cross‐selling bank products ranging from global banking, private banking, wholesale banking, unsecured and secured lending (credit cards, personal installment loan and mortgage) to investments, ensuring return on… Show more • Expand the high net worth client base of the bank through client acquistion in the form of mapping, crowd sourcing, walk‐in, cross-border referral and client recommendation.• Manage port of clients across three branches and ensure growth in their respective portfolio by cross‐selling bank products ranging from global banking, private banking, wholesale banking, unsecured and secured lending (credit cards, personal installment loan and mortgage) to investments, ensuring return on investment remain satisfactory.• Oversee end‐to‐end processing and support on all banking transactions across the HSBC branch network and ensure client needs are catered swiftly.• Handle complex customer complaint including those escalated to BSP by liaising amongst concered units, teams and individuals and provide timley and effective resolution benefiting both parties, bank and client.• Mitigate risk and operational losses by carrying out daily, periodic and suprise audit on all banking transactions (cash, non‐cash and financial instruments) and address findings, discrepancies ahead of internal external audit.• Appointed as remediation officer on all delinquent lending facilities and touchbase impacted clients to negotiate repayment options and schedules in the aim of recovering bad debt and reduce non‐ performing loan ratio.• Assigned to carry out KYC review on all newly on‐boarded clients and conduct periodic review on low‐risk individuals and extensive due diligence on all medium and high‐risk not limited to Potentially vulnerable clients, Politically exposed persons to assess whether these sit within the allowable exposure of the bank. Show less

• Responsible carrying out quality checks amongst trades executed and client engagement through surveillance across communication platforms, audio, messaging and trading to ensure custodians comply to the acceptable regulations set by the bank and exrternal governing authorities AMLC, BSP, DFSA, HKMA, MAR, MAS .• Serve as gatekeeper for custodians holding confidential information and non‐material public information to ascertain controls and governance are in place and data exchanged circle… Show more • Responsible carrying out quality checks amongst trades executed and client engagement through surveillance across communication platforms, audio, messaging and trading to ensure custodians comply to the acceptable regulations set by the bank and exrternal governing authorities AMLC, BSP, DFSA, HKMA, MAR, MAS .• Serve as gatekeeper for custodians holding confidential information and non‐material public information to ascertain controls and governance are in place and data exchanged circle within permitted individuals or parties.• Review false positives, near misses alerts by conducting a four‐eye check before classifying these as benign.• Conduct investigation on alerts rendering substantial market risk, detrimental to the client and bank and escalate matters to senior management for STOR filing and provide recommended sanction amongst concerned parties supported by in‐depth analysis.• Review policies in effect on a periodic basis to identify areas of improvement to maintain internal control standards and streamline processes to maximize available resources and capacity. Show less

• Assist mass and affluent HSBC UK clients to their daily banking needs from inter‐account and interbank funds transfer, bill payments, credit card queries, personal loan pre‐termination, mortgage booking, internet banking queries, fraud and dispute and collections.• Pioneered HSBC UK internet banking for M1 Site.• Identify sales opportunities through client engagement to both mass and affluent client segments and action periodic review for potential upselling of bank products ‐ credit… Show more • Assist mass and affluent HSBC UK clients to their daily banking needs from inter‐account and interbank funds transfer, bill payments, credit card queries, personal loan pre‐termination, mortgage booking, internet banking queries, fraud and dispute and collections.• Pioneered HSBC UK internet banking for M1 Site.• Identify sales opportunities through client engagement to both mass and affluent client segments and action periodic review for potential upselling of bank products ‐ credit cards, loans and mortgages.• Onboard new‐to‐bank clients, completing KYC and FATCA whenapplicable ahead of endorsement to the branch.• Update client records including ID&VA in line with bank policies and data privacy act.• Handle client complaints requiring investigation and advise outcome through formal writing and electronic means. Show less

• Handle end-to-end electronic ticket issuance on all airline reservationsthrough Global Distribution Systems Amadeus and Sabre.• Provide support on reservations coursed through Expedia andTravelocity USA.• Process billing and credit card authorization, end-of-day and refundsettlements.• Action fraud and disputed reservations by escalating to on-shoreinvestigations team for thorough checking.