Developed and maintained customer relationships, both new and existing, by implementing effective communication and relationship-building strategies.Managed a portfolio of clients, ensuring their needs were met and exceeded on an ongoing basis.Over 5 years of EOS experience.Conducted market research to identify new customer segments and opportunities for growth, resulting in a significant increase in revenue and market share.Report directly to the owner on pricing, competitor information, sales strategy.Led bid presentations to prospective clients, showcasing the company's services and value proposition to secure new business.Implemented services for new clients, working closely with internal teams to ensure successful delivery and client satisfaction.Managed multiple projects simultaneously, ensuring all deliverables were completed on time and within budget.Maintained up-to-date knowledge of industry trends and best practices to continually improve service offerings and stay ahead of competitors.Received RBSM Certification

Developed and maintained customer relationships, both new and existing, by implementing effective communication and relationship-building strategies.Over 5 years of EOS experience.Strengthened client base through targeted outreach and follow-up efforts to ensure customer satisfaction and loyalty.Collaborated with cross-functional teams to identify customer needs and provide tailored solutions that met or exceeded their expectations.Managed a portfolio of clients, ensuring their needs were met and exceeded on an ongoing basis.Conducted market research to identify new customer segments and opportunities for growth, resulting in a significant increase in revenue and market share.Consistently met or exceeded sales targets by cultivating and maintaining strong relationships with key decision-makers and influencers.Report directly to the owner on pricing, competitor information, sales strategy.Led bid presentations to prospective clients, showcasing the company's services and value proposition to secure new business.Implemented services for new clients, working closely with internal teams to ensure successful delivery and client satisfaction.Managed multiple projects simultaneously, ensuring all deliverables were completed on time and within budget.Provided ongoing support to clients, proactively identifying and addressing any issues to maintain strong relationships and ensure repeat business.Maintained up-to-date knowledge of industry trends and best practices to continually improve service offerings and stay ahead of competitors.Conduct Executive Building Audits quarterly with customers.Attended industry conferences to network and showcase GRBS at tradeshows.Received RBSM Certification, Awarded GRBS Arleen Mailhot award 2015.

My areas of responsibility encompasses a 250 mile territory within the state of Michigan. Utilized analytical skills to interpret financial reports, creating and implementing strategic action plans. Regularly communicated progress updates to the Executive team.Team Building, action oriented, development focus with my direct reports holding everyone accountable for the best interest of the customer and company. Customer relationships are a core focus of my position. Make sure the WOW factor is in place for each customer. Attended several years’ worth of industry trade shows to follow industry trends and attend classes. Led site specific seminars along with companywide training sessions. Have started multiple accounts from the beginning and implemented companywide processes that have help make the company more efficient.Quote additional services and contract negotiations with existing customers. Certified through MSBO Leadership Institute of continually improving Leadership.RBSM certified. Five years of EOS experience

Consulted overall operations of the facilityConsulted bar (beverage program). Revised pricing on liquorConstructed a new training program to be more efficient and budget oriented with the FOH staff.Conducted interviews for FOH staff.Managed 70 employees on a shiftProficient in BOH including fry, broil, and pizza stationRedesigned all the Point of Sale menu items to be more functional and less time consuming for the staff.Proficient with HSI POS System

Oversaw all aspects of the operation. Managed annual sales over $2.5 millionProficient in all BOH areas including fry, salad, broil and dish stations.Coordinated weekly/monthly/yearly budgetsProficient with P/L statementsProjected sales to coordinate all staffing needsHired and terminated all staff within the organizationCoordination of the monthly Promotional CalendarWorked directly with the events coordinator to build sales in our catering departmentDesigned all advertising materials with Adobe PhotoshopMaintained the company website with content and graphics (Facilitated a relaunch of the site)Ordered all necessary product (beer, liquor, wine, NA bev and ops supplies)Managed all Social Media marketing (Facebook, Twitter, Hootsuite, Google+ and mass emailers).Maintained a pour cost of 23% or less with direct involvement with the staff, pricing, and effectively putting in quality standard operating procedures.Directly managed all BOH software and POS equipment. Trained managers on POS systems.Proficient with ALOHA and TwoTouch POS systems.Maintained or increased sales each month from the year before.Reduced costs in three different departments over a year for a savings of over $3,000.Facilitated all audio/video technical requirements. Install and maintenanceProficient with Quickbooks

McFadden's is a restaurant in the heart of downtown Grand Rapids that focuses on five main areas: Lunch/dinner, Happy Hour, Game Day, Private Parties and Late Night. We average in sales of over a million dollars annually. McFadden's has successfully recreated a New York Style Irish Pub and has become a staple to the downtown Restaurant and bar scene.Responsibilities included: Writing all FOH staff schedules (security, servers, barbacks, bussers, bartenders) Weekly projections for sales Controlling pour cost by implementing cost effective systemsOrdering all product for the beverage program (liquor, beer, wine, and NA beverages)Training of all FOH staff Help produce the yearly promotional calendar of eventsBudgets for operational costs to be approved by the General ManagerCoordinated social media marketing campaigns

I handle all accounts while generating new leads and maintaining existing business. My primary focus was on internet sales and web based marketing.

Founder Created a public service to enhance the people's ability to be informed about Grand Rapids (WeRGR.com)Designed the website from scratch with professional developersHandled the P/L report for the companyPromoted bars, restaurants, nightclubs and events to increase sales for downtown venuesDaily traffic of 200 clicks a day