Mark Angelo Ching Email & Phone Number

Binangonan, Calabarzon, Philippines

A progressive bookshop with affordable books for a smarter new generation

Binangonan, Calabarzon, Philippines

Papagayo Studios is a full-service photo, video, editing and livestream service, with clients from the Philippines and worldwide. Previous high-profile projects include the livestream service for a big sports event livestreamed to Europe, and coverage of a series of master class lectures by a pioneer in the hospitality industry.

- Comes up with content ideas for SEO and social media reach- Writes and publishes blogs and social media posts- Manages content calendar for the blog and social media- Tracks social media analytics for the B Corp-certified travel company

Alfonso, Calabarzon, Philippines

Conceptualizes and creates social media posts for the BnB and restaurant brand. Answers queries on the brand's social media channels and escalates them to the right department.

Mandaluyong, National Capital Region, Philippines

- Regularly contributes articles to the online publication. Topics include politics, showbiz trivia, movie and TV reviews, as well as human interest stories

- Created the content plan and content creation pipeline for Lanturn- Created the process of researching article topics for content marketing, and created the article creation pipeline- Monitors customer support messages on digital marketing channels. Acts as the initial responder before escalating to the customer success team.- Introduced new tools for content management and scheduling- Created an efficient marketing calendar- Created the KPI monitoring tool. Works closely with the sales team on providing insights and analytics as well as meeting the KPI of each campaign- Created and applies the SEO plan to improve the quality of the company's inbound leads- Manages a global team of content writers, graphic artists, SEO specialists and other marketing professionals

Philippines

- Creates brand voice and design guidelines for the 21-year-old retail solutions company and its products, including Barter POS and Imonggo- Manages marketing channels for the company and for its products- Creates marketing assets, including images and copy, for posting to those marketing channels, with the help of multimedia artists- Writes PR material and seeds them to publications as needed- Monitors digital marketing performance via Google Analytics and more- Creates company and product websites using Wordpress- Conducts social listening via Google Alerts and similar tools- Has worked in other roles including sales, product management, account management, customer support and more

- Led a team of 7 people, composed of developers, UI/UX designers and customer support agents- Managed partnerships with allied services- Led sales of the Imonggo POS locally

Leading specialist in handling customer satisfaction in the point-of-sale solution Imonggo. Key officer in technical support and handling customer complaints. Leads in efforts to promote Imonggo’s new features to customers through marketing efforts in several channels like e-mail, social media, blogs and in-app announcements. Finds ways to help customer find value in Imonggo, through the creation of learning articles that guides the customers to do business better.KEY ROLES:Customer support leader■ Leads a team of support agents either in-house or outbound.■ Coordinates escalated queries to developers to find a hasty solution for irate customers.■ Makes sure that support queries, whether technical support or pre-sales inquiries, get a reply and resolution within an hour.■ Takes note of support metrics.■ Keeps track of customer requests to pass on to the development team.Customer onboarding officer■ Manages and executes plans to introduce new users to Imonggo's features and settings.■ Coordinates with the development team in implementing new onboarding processes.■ Communicates with customers through email to follow up on their account status.Digital marketing officer■ Writes and edits the website’s contents, including texts for web pages and help files■ Leads a team of writer and graphic artists in planning marketing messages that are posted in several channels, including e-mail, social media and blogs.

■ Managed several allied projects, such as the Lucky Grocers Club, which gives point-of-sale to small retailers in the Philippines.

Philippines

* Freelance contributor for text, videos, images and rich media* Expert at making gifs that illustrate any situation* Funny and relatable af* Has contributed 1M+ views to the site, so far

Produced content and managed analytics for the car dealership’s social media accounts. Also produced and managed its digital ads.

■ Monitored Imonggo's email support channel 24/7 and makes sure that new issues are answered within the hour.■ Coordinates escalated queries to developers to find a hasty solution for irate customers.■ Takes note of support metrics.■ Keeps track of customer requests to pass on to the development team.

Was a staff writer assigned to the hard showbiz beat, which includes court cases and controversies related to celebrities. Covered the 2010 presidential elections. Occasionally wrote reviews for movies and TV shows. Managed the social media channels.

Edited a local tabloid for the Bicol region.

Designed the pages and wrote articles for the university newspaper, The Philippine Collegian.

Post-Graduate Certificate In Digital Marketing, Marketing

The Postgraduate Certificate in Digital Marketing Program is aimed to help you learn key marketing principles, concepts, and tools.

Bachelor’S Degree, Journalism, Cum Laude

Activities and Societies: The Philippine CollegianThe Journalism program, the oldest in the college, gives students a strong grounding.