• Management of general ledger for a portfolio of 1,000+ accounts across multiple asset classes and amenity/concessions, including luxury residential, commercial, fitness club, and transient garage tenants• Process transaction volumes in excess of 350 weekly, aggregated to ~$45MM annually• Responsible for monitoring and recording all transient fitness club and garage cash payments, as well as deposit reconciliation• Client Relationship Management; Handle 500+ inbound calls or emails per week, ranging from customer inquiries to issue resolution• Coordinate new customer lease agreements and retaining existing tenants via renewals• Deputy of online payment channel for residents and serve as point of contact for customer service questions• Prepare and generate monthly rent invoices and initiate collections when necessary• Manage and maintain database of user accounts for Building Link online tenant directory• Assist treasury function by preparing cash deposits and monthly internal audit• Implement and enforce new standard operating procedures• Develop new-hire onboarding materials for AR team as well as coaching and development talent• Create and present franchise reviews; detailed reports regarding property performance, lease expiration dates, rent roll status, etc.• Part of implementation team for the enterprise wide conversion from Yardi Property Management System to MDS Property Management Software

• Managed general ledger for transient garage accounts• Verified transient garage tickets to ensure proper pricing and maintained accurate records of lost and missing transient tickets• Assisted bookkeepers with day-to-day operations, including apartment registrations, rent rolls, and gym memberships

• Assisted Executive Director of Conference Services & Property Management with day-to-day operations• Administered support for management of summer accommodations and facility requirements• Acted as liaison between clients, vendors and University during all stages of event planning• Contributed to organization of summer accommodations and external events• Designed and created marketing materials for advertisement of summer accommodations

• Designed and created flyers for marketing and promotion of teams, clinics, and special events• Designed and created website banners for events and clinics

• Assisted in marketing and promotion of the Rough Riders Men’s and Women’s Senior teams• Setup of game day operations and presentations• Supported Media department with Public Relations and fan outreach

• Took photographs of and interacted with fans during New York Mets home games