I've had the pleasure of building, leading, and refining a global customer support team for one of the top names in cryptocurrency. Some of my top accomplishments included building an international team from scratch, constructing a custom quality assurance system to measure agent accuracy, and managing over 50,000 customer requests within a six month period during the crypto bull market of 2017.My biggest focus in data collection and management was customer retention and customer success. My teams worked closely with product management in order to build solutions with customer feedback in mind. I’ve experienced major transformations in crypto. Like the transition to a DAO with ShapeShift. This is the first transition of its kind. I look forward to the challenges and experience that lie ahead and the expertise I will share with the community. Quality, high touch, tasteful customer support in a user -empowered space is still my #1 priority.Specialties: Hiring, Building training processes, decentralization, partner integration, B > C support and D > C support (DAO > customer), collaboration, cross-department communication, conflict resolution, creative solutions, cryptocurrency, customer retention, social media, stoicism, nutrition, brainstorming sessions, team building.