Mark Van Der Heijden Email & Phone Number

Utrecht, Netherlands

Committed to make the lives of our customers, service experts and retail partners better by providing them with the best tools to solve customer questions.

Utrecht, Netherlands

As Domain architect for Marketing, Sales and Customer Service I am leading a team of architects for bol.com's marketing, sales and service activities. Scope includes customer segmentation, SEO/SEA, web and app, product search, direct messaging, online self service and contact center solutions.

As freelance lyricist and writer of musical theatre plays, I have written over 20 shows, that all have been performed. I write for the Frank Sanders' Academy for Musical Theatre, in Amsterdam, and several production companies, such as Kroonenburg Productions and Nederlands Komedie Theater. Show titles include Max Tailleur - ik lach om niet te huilen, Happy Days, Land of Hope and Glory, Frankenstein, Verborgen Legende, Weer Terug, Hiernogmaals. My Dutch translations of Spamalot and Big Fish are licensed through Gallissas.

Utrecht Area, Netherlands

As head of sales and strategy responsible for expanding the Conclusion Digital brand and winning new deals. As digital strategy consultant supported large auction cooperation in their digital transformation and lead a digital innovation track at a wordwide operating livestock breeding company.

Amsterdam Area, Netherlands

As director digital innovation I was responsible for the acceleration of digital transformation of Vattenfall in Netherlands, Germany and Nordics. Proud to be leading a team of digital accelerators and business architects who know the wow and the how and bring tangible innovations into our consumer sales and service business.

As Head of Business Architecture I am leading an international team of Business Architects, who are guiding Vattenfall and Nuon into the next level of digitalization.

Utrecht Area, Netherlands

As Digital Platforms lead for Financial Services, I am responsible for solution design and delivery of Capgemini engagements on the Pega, Tibco BPM and Salesforce.com platforms, including recruitment, training and people development of our Digital Platform professionals.

Utrecht Area, Netherlands

Lead facilitator at Capgemini's Accelerated Solutions Environment (ASE). In the ASE, my team and I facilitate high-impact workshops for complex issues at major clients. The ASE is used to accelerate projects, reduce project costs and create alignment between stakeholders, team members and organisational departments.I am a high-energy facilitator, who combines extensive IT knowledge, analytical skills and people skills, with his background in theater and dramaturgy, bringing clients not just a workshop, but an emersive experience.Specialties: Facilitation of workshops, large group interventions, Requirements Definition, Change management-Post-merger integration of bank back-office IT systems using SOA. Facilitated over 40 workshops with 25-25 participants each, aligning business owners and IT specialists on the vision and scope of its projects, definition of business processes and the IT requirements coming from those, while assuring alignment with enterprise architecture.-Architecture definition. Together with team of enterprise architects and 25 business stakeholders creating TOGAF based architecture-IT Productivity. Process and team coaching in complex IT program in utilities company, changing the program culture from top-down management-by-MS Project to bottom-up shared result responsibility, a high performing team. -Systems engineering. For large contractor, designing methodology for project and requirement management of large design and construct infrastructure projects.ICT Response Board. With 25 stakeholders from all vital sectors in the Netherlands, design of IT crisis organisation.-IT enabled innovation (multiple clients). Conduct workshops with business and IT to create a joint vision on IT as a business innovation capability, visualize that vision using mock-ups, prototypes, scenario’s and theatre to communicate it to business leadership and create a joint innovation roadmap.

As Manager Oparations I was responsible for the execution of the planning- and backoffice of Capgemini's Workshop Center

I was responsible for producing and facilitating innovative workshops, create new workshop formats, and bring theatre into the office. Me and my team are dedicated to writing the perfect workshop program and creating a unique experience for our clients.

Visual Basic and SQL Programmer for multiple clients

As Estimation & Measurement Officer I estimated over 70 custom software development projects. I assisted over 20 projects in incorporating a sound measurement program and enabled to deliver within a 10% range of estimated cost and duration, even with predicting their final level of quality (the number of defects to be found). I created the process and put it to work in a Software Factory-like environment. My process enabled the factory to reach CMM level 3.

Responsible for the business plan and realisation of waste trading platform AWARE.

Drs., Science & Policy

Activities and Societies: Lustrum commitee, producer, writer and translator of several musicals for Stichting Karakter.

Vwo