Marcos Ventura Email and Phone Number
🌟 Dedicated to Bridging Communication Gaps 🌟Welcome to my LinkedIn profile! I'm passionate about facilitating effective communication in diverse settings, leveraging my background in Business Administration, team leadership in multilingual call center environments, and experience as a sales representative and online English tutor.🎓 Armed with a Bachelor's in Business Administration, I bring a strategic mindset to every role, always seeking innovative solutions to drive growth and efficiency.💼 As a seasoned supervisor, I've honed my skills in leading teams of call center agents, particularly those for whom English is a second language. My focus has always been on fostering a supportive environment where each team member can thrive and deliver exceptional service.📞 Prior to my supervisory role, I immersed myself in the world of sales, mastering the art of persuasion and relationship-building. This experience not only sharpened my business acumen but also instilled in me the importance of customer-centricity.🌍 Most recently, in my journey as an online English tutor, I've had the privilege of connecting with students from around the globe, helping them gain confidence and proficiency in the language. The firsthand cultural exchange and witnessing their progress in mastering the language is incredibly rewarding!Whether it's optimizing team performance, driving sales initiatives, or empowering individuals through language education, I'm committed to making a positive impact wherever I go. Let's connect and explore how we can collaborate to achieve mutual success!
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Online English TutorPreplyLa Libertad Department, El Salvador -
Online English TutorPreply Dec 2021 - Present -
Freelance EditorCambridge Proofreading Sep 2020 - Present -
Operations SupervisorTeleperformance Apr 2016 - Dec 2019San Salvador, El Salvador- Able to quickly and effectively teach ESL agents correct grammar structure and essential phraseology to enhance their ability to interact with and assist customers - Created an open and personable environment that promoted learning and growth - Organizational skills and effective time management allowed me to balance a fast-paced, demanding position -
Customer Service/Sales RepresentativeTeleperformance Mar 2014 - Apr 2016San Salvador, El Salvador- Delivered outstanding service tailored to customer needs, identifying, empathizing, and addressing Reason for Call - Quickly analyzed situation to determine best course of action and maximize First Call Resolution while maintaining a healthy Average Handle Time - Consistently surpassed conversion target by 10% to 20% -
Data Entry SpecialistTalk Feb 2011 - Nov 2013Orlando, Florida, United States- Produced daily reports using advanced Excel spreadsheet functions - Assisted with receptionist duties, file organization, and uploading scanned records into company database - Consistently surpassed expected daily quota while scrutinizing for accuracy
Marcos Ventura Education Details
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Business Administration And Management, General -
Business Administration And Management, General
Frequently Asked Questions about Marcos Ventura
What company does Marcos Ventura work for?
Marcos Ventura works for Preply
What is Marcos Ventura's role at the current company?
Marcos Ventura's current role is Online English Tutor.
What schools did Marcos Ventura attend?
Marcos Ventura attended Esi School Of Management, Esi School Of Management.
Not the Marcos Ventura you were looking for?
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1gmail.com
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Marcos Ventura
São Paulo, Brazil -
Marcos Ventura
São Paulo, Sp
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