Responsible for overseeing and managing the integration of Customer Experience (CX) management with the Datalake, ensuring that data from daily operational activities (Zendesk) is processed, cleaned, manipulated, and effectively utilized through SQL queries in Snowflake.Activities Performed: ✔ Constructing, presenting, and maintaining reports and dashboards in Tableau to address inquiries from the Customer Experience team, reporting results, and generating valuable insights for operations;✔Supporting the Customer Experience team in analyzing results and defining operational indicators, as well as projections and validations of periodic goals;

My contribution extended to KPI management, where I daily crafted detailed reports on water consumption in the process. The effective use of Power BI enabled the identification of significant improvement opportunities.Activities performed:✔ Optimization of operations through Data Automation and Visualization.✔ Data processing and collection using Power Automate and Power BI.✔ Automation of crucial tasks for the operational team through VBA.The outcome resulted in remarkable quantitative achievements, reaching a water KPI of 2.50, surpassing the initial target set at 2.80. Additionally, the creation of a dashboard provided greater control and data visualization of the water indicator.

Responsible for managing key indicators of the Environmental Management System (EMS), focusing on water consumption, energy, and waste generation. I performed various activities to optimize monitoring and strategic decision-making.Activities performed:✔Creation of analytical dashboards in Power BI, providing a clear view for strategic decisions.✔ Administration of reports in Excel, with a focus on waste analysis and sales.✔ Automation of COVID-related forms using VBA and Python.As a result of these initiatives, automation not only reduced paper consumption costs in forms but also brought operational efficiency. Moreover, it facilitated data-driven decision-making and replaced the use of spreadsheets, offering a more efficient solution.

Responsible for Environmental Communication Management to ensure efficient dissemination of environmental data. My approach aimed to ensure clear and effective communication on relevant environmental issues.Activities performed:✔ Automation in spreadsheets using Macros and VBA.✔ Utilization of Figma for design.✔Development of an application in Power Apps for environmental inspection recording.This initiative aimed to optimize processes, reduce errors, and increase productivity in managing health, safety, and environmental data.