Marco Fernandez Email & Phone Number

Los Angeles, CA, US

United States

Manage and support clients through various IT needs in our Practice Labs environment.

San Antonio, Texas Metropolitan Area

San Antonio, Texas, United States

Using customer relationship management software I resolved dozens (30+) of member issues on a daily basis, in areas of insurance policy, billing concerns and more. This position involved deescalating tempered members and identifying root problems. My role included actively reporting suspicious inbound calls and reporting security concerns to better protect.

San Antonio, Texas Metropolitan Area

Brief (three month) Internship experience where I utilized learning management software to ensure company employees are current with required training or scheduled for upcoming training. Shared internship time in various departments such as Managed Backup where I observed and then performed tasks to assist in customer data restoration/recovery. This.

Various

In this position I performed ongoing intelligence gathering through various channels and continued to deliver acquired data to higher up. Transmitted clear communication across remote locations delivery time sensitive information. This position involves extremely stressful situations that must be managed carefully for mission success as well as personal.

Bachelor Of Business Administration - Bba, Computer And Information Systems Security/Information Assurance

Information Security

Onward to Opportunity (O2O)

Associate Of Arts - Aa

Computer User Support Specialist