Marcus Vinicius G. Fernandes Email & Phone Number

State Of São Paulo, Brazil

São Paulo

- Relationship Management -> Enterprise Merchant accounts- Portfolio Management -> Performance, growth & churn prevention- Up-sell and cross-sell opportunities

São Paulo, Brasil

Mentoring and advisoring for ESG Startup Propulsion programs promoted by Restart Me focusing on development of Customer Success operations: - Accelerate revenue generation from new customers. - Increase retention and decrease Churn. - Ensure customer satisfaction. - Leverage x-sell, up-sell and add-ons.

São Paulo, Brasil

- Modeling the customer's digital journey, from attraction to conversion -> KPIs and success metrics.- Building and maintaining the engagement of customers on Nimbus Platform.- Salles acceleration for our customers through the Nimbus Platform.- Explore Add-ons and new products sales linked to the Nimbus Platform -> x-sell & up-sell.

São Paulo E Região, Brasil

Nimbus is a startup dedicated to accelerate new business models and promote innovation in traditional businesses. Our mission is to deliver:- Sales Acceleration increasing conversion rate and profitability.- Operation of Customer's Digital Journey, from lead attraction to conversion and after sales.- Digital sales channels fully integrated with traditional channels -> Omnichannel operation.- Intensive use of technology with high efficiency processes.- Platform parametrization for your brand aligned with your business rules.

São Paulo E Região, Brasil

A MegaDealer Network Development é uma empresa de consultoria voltada para o desenvolvimento da distribuição automotiva. A proposta da MegaDealer é de proporcionar crescimento dinâmico e consistente através de projetos criativos que garantam a saúde financeira e a lucratividade das redes de distribuidores de veículos leves, pesados, motocicletas e implementos rodoviários.

São Paulo Area, Brazil

Business consulting for distribution networks with clients such as Volvo Trucks, Randon, Renault, FCA and others. GR+ offers programs based on innovative, affordable and technological format representing the cutting edge in consulting to results acceleration.HIGHLIGHTS:1) After-Sales Acceleration Project (Renault, Randon and FCA) increased sales by ≈20% (parts and accessories), leveraged inventory efficiency by ≈18% and increased workshop flow by ≈14%.2) Volvo Viking CPO Project - Certified Pre-Owned Program for Volvo Trucks focused on increasing CLV - Customer Lifetime Value.3) MOB+ Collaborative Social Network to connect clients and consultants, share content and inbound marketing.

São Paulo Area, Brazil

Automotive Intelligence Manager (Auto products). Alliances development with banks, manufacturers, brokers and multi-platform insurance sales.HIGHLIGHTS:1) Automotive product line deployment in Brazil reaching market leadership in the 3rd year of operation.2) Product modeling and implementation of VW Financial Services Extended Warranty Program with plus 20% market penetration in Top Dealerships.3) Operations area structuring (claims and risk management) specific to automotive business in Brazil.

Brazil

Especialized consulting firm that has operated with the largest players in the automotive segment: Fiat, VW, GM, Renault, Honda Motorcycles, Dafra, Iveco, Scania, John Deere, New Holland, Randon and others.- Insurance start-up with Assurant Solutions.- Sales and commercial processes implementation for Fiat, Renault, Iveco, New Holland and others.- Exclusive consultancy and training supplier (2003 to 2007) for General Motors.- Automotive “new comers” such as Chery and Dafra.

Pós-Graduação Lato Sensu - Especialização, Novas Tecnologias, Transformação Digital E Agilidade

- Gestão tecnológica e Liderança Digital. - Novas tecnologias, early adopters e disrupção. - Produtividade, agilidade e eficiência.

Bachelor, Business Administration