Mia Hannah Email and Phone Number
I transform companies that are in operational survival mode to thriving mode. I’m passionate about organizational change and helping companies restructure their teams to fit where they want to go. With a background in human rights activism and a masters in Economics, I understand that data nor history can be understood in isolation. When it comes to a successful team; data and daily operations must be analyzed together. By applying data analytics, sales and customer engagement processes and employee development, I help to transform every day operations. To best understand my clients, I use the EOS methodology to strategize, design and implement organizational change. My clients range from CEOs and leadership teams to small and medium size business owners. I’ve worked with call centers, payroll companies, dental offices, tech start-ups, and coworking spaces that needed to expand or contract their day today operations to meet new targets. I encourages new ideas, collaborative results and personal development in a way that creates a dynamic and innovative work environment. I consider my secret sauce to be coaching professionals on finding a silver lining in their restructuring experience to achieve their long term ambitions. My interests outside of the office include mountain biking, camping, horseback riding, roller skating and planning tea parties for little girls. I am happiest when I am cruising on my bicycle around the Minneapolis lakes, with my 6 year old daughter tagging along behind me.
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Crm ManagerNightware - Treating Nightmares With Digital Therapeutics Oct 2021 - PresentMinneapolis, Mn, Us -
Business Development ManagerPhilus Technology Inc. Sep 2019 - Dec 2021Walnut Creek, California, UsPhilus Technology was established with the goal to help other entrepreneurs and business owners build high performance and cost-effective virtual teams. Our build-to-own model is uniquely different than outsourcing. It gives you full control, and protects the investment you make in recruiting and training while achieving 70% cost savings without the operational overhead.Having been in both corporate and startup environment, we understand the pressure and the challenge of meeting technology deliverable with limited resources in an increasingly competitive labor market. Philus Technology was the result of many years of experimenting with technology outsourcing in various models and markets. We have found success in the Philippines and would like to share this success with you -
Account ManagerGaf Feb 2019 - Dec 2021Parsippany, New Jersey, Us -
Location And Team ManagerVictoriazza Consulting Apr 2018 - Dec 2018I created and implemented a standardized sales process and customer engagement, restructured the team to fit the clients needs, set and achieved client's KPIs, trained and coached customer service, documented and standardized key processes, updated digital archive and contributed to the self-implementation of the EOS system. Key accomplishments:Sales conversion rate from 12% to 31% in 1 quarterImplemented first internal cross department communication systemImplemented standardized sales process to produce better outcomesStandardized on-boarding and training of customer service to produce faster resultsUsed KPIs that quickly showed efficiency of daily activity
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Senior Project ManagerVictoriazza Consulting Jan 2015 - Apr 2018Responsible for developing and implementing new business initiatives that comply to the strategic goals set for the company. Responsibilities include creating lead generation, sales pipeline, inbound and outbound service, email campaigns, scripting for new business initiative, client on-boarding, continuous relationship building, and up-selling products based on client’s needs, providing support to leadership to better serve clients metric needs and delivering higher quality of customer service• Introduced new onboarding process that cut client onboarding time in half• Researched, implemented and trained on new technology that better served client needs • Reduced employee turnover from 70% to 51%• Produced first successful RFPRs• developed campaigns that brought in over $100,000 in 3 months
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Processes And Documentation SpecialistVictoriazza Consulting Jan 2014 - Jan 2015Responsible for documenting key processes for smoother operations and quick new employee on-boarding• Created 5 operational playbook (customer service, payroll, hiring, reviews, office manager)• Designed and implemented first performance team metric scoreboard• Implemented new technology to make customer communication more effective and consistent
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Executive AssistantVictoriazza Consulting Jan 2013 - Dec 2013Provided executive support to Silicon Valley entrepreneurs via scheduling, documentation, meeting agendas, presentation preparation, and implementing new business initiatives• Redeveloped property into vacation rentals that generated over $65,000 in 5 months• Overhauled financial spreadsheets for $2M loans requests that were granted• Organized first strategic planning retreat for company
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Financial RepresentativeThe Guardian Life Insurance Company Of America Jan 2009 - Oct 2012New York , Ny, UsRecognized for building and maintaining the company’s first book of business targeted towards women.• Analyzed client’s financial needs and cash flow, creating successful solutions and securing deals• Recommended useful insurance products that meet all client’s needs• Successfully handled multiple tasks in an entrepreneurial setting• Facilitated communications between various parties involvedServices included:Life Insurance, Disability Insurance, Long Term Care, and Charitable Giving. -
Commodities TraderNarciso Perez Cattle Trading 2007 - 2008Monitored and analyzed news and created daily economic reports credited for helping make successful trades.Created company’s first detailed long term trading strategy that ultimately led to firms revenue doubling during tenure.
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Account ManagerBank Of America 1997 - 2007Charlotte, Nc, UsRecognized for communication skills leading to high success rate of collecting hundreds of daily past due credit card accounts, increasing daily revenue for company.Provided overall coordination and maintenance for the banks internal operation activities.
Mia Hannah Skills
Mia Hannah Education Details
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University Of California, BerkeleyCertified Financial Planning -
The University Of New MexicoEconomics -
Eastern Washington UniversityMajor: Spanish & International Affairs Minor: English As A Second Language (Esl) & Government
Frequently Asked Questions about Mia Hannah
What company does Mia Hannah work for?
Mia Hannah works for Nightware - Treating Nightmares With Digital Therapeutics
What is Mia Hannah's role at the current company?
Mia Hannah's current role is CRM Manager.
What schools did Mia Hannah attend?
Mia Hannah attended University Of California, Berkeley, The University Of New Mexico, Eastern Washington University.
What skills is Mia Hannah known for?
Mia Hannah has skills like Leadership, Strategy, Entrepreneurship, Investments, Management, Strategic Planning, Retirement Planning, Finance, Strategic Financial Planning, Project Management, Public Speaking, Financial Planning.
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