•Responding to calls and tickets logged through the Vitality Africa ticketing system•Consulting system logs to investigate issues described in tickets•Documenting issue resolution to contribute to department reference and training materials•Assisting in the development and testing phase of the Vitality mobile app

•Responding to calls and tickets logged through the MFS Africa ticketing system•Consulting system logs to investigate issues described in tickets•Liaising between Partner support Agents, Team Leader, and partner support Manager to resolve issues and provide excellent service to partners•Documenting issue resolution to contribute to department reference and training materials•Reporting to management on daily activities trends for release of non successful transactions using tool… Show more •Responding to calls and tickets logged through the MFS Africa ticketing system•Consulting system logs to investigate issues described in tickets•Liaising between Partner support Agents, Team Leader, and partner support Manager to resolve issues and provide excellent service to partners•Documenting issue resolution to contribute to department reference and training materials•Reporting to management on daily activities trends for release of non successful transactions using tool as ZENDESK and KIBANA Show less

Installation, maintenance and incident management of software , basic hardware and networking troubleshooting, password reset in active directory , logging of calls in ticketing tool

Lean assessment, kaban , kaizen project ,warehouse process flow analysis and implementation, FMEA,controls plan, ODS, Ergonomics analysis,inventory management ,line balancing, waste elimination

Project planning,Analysis of proposal from contractors, cost analysis, follow-up on project work and analysis , time studies, data gathering , bills of material and health and safety requirements