Mark Viens Email & Phone Number

Rhode Island, United States

Mclean, VA, US

Assumed leadership of initial team hired to test GTM viability of selling internally developed identity verification software and services. Developed GTM strategy complete with value propositions, level of effort and implementation guidance, return on investment projections for positioning existing identity verification APIs, and SDKs with net-new.

Boston, Massachusetts, US

Co-designed GTM strategy for wide range of customers (self-service to enterprise). Joined senior leadership team of Boston-based ECOMM startup to help solve customer retention challenge by ramping up customer success management and product support operations. Led and managed three direct reports. Worked with 6,500 customers across one global office..

Watertown, Massachusetts, US

Recruited to join senior leadership team of Watertown campus responsible for developing international services and programs designed to improve remote teacher training experiences (worldwide operations). Supervised eight direct reports. - Developed operations and implementation rollout strategy for ongoing teacher training programs used today to help train.

Nuremberg, DE

Empowered ownCloud’s international sales and support operations to markedly improve their performance and rapidly earn promotion to a global sales and business development operations leadership role. Guided the efforts of 22 professionals prior to the implementation of a management decision to shutter its US operations and redouble its activities in.

Bedford, Massachusetts, US

Developed a statistically valid and objective approach to create a broader portrait of what agents and candidates wanted over a future horizon, understand how to leverage recruitment experiences of job candidates and contracting customers, and use their score as a key industry differentiator.- Created Net Promoter Score practice to capture and measure job.

Denver, CO, US

Initially served as VP, EMEA Sales, Worldwide Professional Services, 2006 – 2007.Built the professional customer support operation for this identify management software start-up. Led sales engineering, sales support, customer support, professional services, training and EMEA sales before assuming leadership for IT operations worldwide and serving as.

San Jose, CA, US

Adobe Corporation is a digital marketing and digital media solutions provider. Adobe acquired Macromedia following Macromedia’s acquisition of Allaire. Spearheaded the integration, transition, and stabilization of all operations following Adobe’s acquisition of Macromedia. Led call centers and inbound customer contacts. Guided the efforts of 450 employees.

San Jose, CA, US

Synchronized two disparate customer care operations to deliver a consistent customer experience worldwide following Macromedia’s acquisition of Allaire Corporation. Responsibly managed call centers and inbound customer contact operations with more than 540 employees operating out of call centers in the US, Scotland, India, and Japan, while managing an.

San Jose, CA, US

Served Briefly as Technical Account Manager in 2000.Supported the company’s rapid growth by scaling customer contact and management operations. Led customer service, customer support, call centers, and professional services. Synchronized customer support operations and supported launch of six new products, while dramatically growing services revenue.

Master'S Degree, Industrial Education & Graphic Design

Bachelor Of Science - Bs, Industrial Education | Graphic Communications