Michael Viergutz Email & Phone Number

Phoenix, Arizona, United States

• Keeping a minimum of a 40% save rate, monthly, throughout 5 branches (350+ Requests a month)• Respond to customer queries and addressed service complaints in a timely manner• Analyze customer feedback and developed new techniques to ensure customer retention• Perform customer negotiations to reach a fair conclusion from both business and customer perspectives• Provid creative, reliable and personalized resolution of customer concerns to retain existing customers and maintain their regular services• Update job knowledge by participating in educational opportunities, including, but not limited to daily courses pertinent• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments• Forward information by receiving and distributing communications from and to customers, coworkers and various branches

Tempe, Arizona, United States

• Worked closely with the team, motivating and coaching them• Took a high call volume, and assisted appropriately and efficiently in a timely manner• Kept up to date with business development and new product lines• Ensured new training and development plans are distributed to all team members• Identified customers’ needs, clarifued information, researched every issue and provided solutions and/or alternatives• Maintained and improved quality results by adhering to guidelines and policies, recommending improved procedures• Updated job knowledge by studying new product descriptions; participating in educational opportunities

Pasadena, Ca

• Worked directly with C.E.O.’s• Lead Projects • Managed and updated calendars for all 30 providers and all medical records, throughout 3 offices • Verified insurance, billing and collection and submitted claims, collected unpaid debts from insurance company • Balances patient accounts and took payments for services rendered and reviewed bills and claims for accurate information, created and mailed out statements• Compiled and maintained records of business transactions, and route incoming and outgoing mail

Monrovia, Ca 91016

One-Stop Assistant• Greeted and assisted up to 45 visitors a day• Answered phones and took accurate messages• Monitored the number of clients and having them follow the buildings rules of signing in and out and kept track of schedules for visitors• Maintauned strong client relations by helping them and remembering their preferences• Assisted clients in creating and updating their resumes, assisted with internet research if visitors asked for recommendations for local businesses or job leads• Helped and conducted workshops and developed PowerPoint Presentations• Performed orientations, twice a week, for up to 8 clients each presentation • Administered certified typing and "Prove-it" testsFront Office • Provided information to callers and directed persons to correct destination• Registered new and existing students for classes and programs• Kept updated records and files and made all copies for teachers needed for the next day• Handled cash, check and credit card payments

Pasadena, Ca 90116

• Took messages, or transferred calls to staff• Scheduled appointments and received customers or visitors• Provided general information to staff, clients, or the public• Copied, filed, and maintained paper and electronic documents and records• Assisted clients on computers, I.E; Fill out job applications, file for unemployment, create resumes and help edit on Microsoft Word• Answered telephone calls and maintained guest visitor log

Downey, Ca

• Provided a great customer experience• Unloaded delivery trucks, moved merchandise to appropriate locations, and maintained stockroom in a neat, orderly, and safe manner• Performed and adhered to operational processes in the store Merchandise pick up, mark out, returns and filled floor and out of stock pull lists

La Puente, Ca

• Prepared and completed orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)• Kept a clean and safe working environment and optimize space utilization• Reported any discrepancies• Communicated and cooperate with supervisors and coworkers

Los Angeles, Ca

• Operated Cash Register and Safe• Attended to Customers • Worked Coffee Bar• Cleaned Store and Parking Lot• Stocked and Organized Merchandise

Downey, Ca

• Monitored patient condition by observing physical and mental condition, intake and output, and exercise• Supported patient by providing housekeeping and laundry services; shopped for food and other household requirements; prepared and served meals and snacks; ran errands• Assisted patient by providing personal services, such as, bathing, dressing, and grooming• Helped patient care for themselves• Assisted patient with mobility and physical therapies/exercises