Michael Viergutz Email & Phone Number

Phoenix, Arizona, United States

• Keeping a minimum of a 40% save rate, monthly, throughout 5 branches (350+ Requests a month)
• Respond to customer queries and addressed service complaints in a timely manner
• Analyze customer feedback and developed new techniques to ensure customer retention
• Perform customer negotiations to reach a fair conclusion from both business and customer perspectives
• Provid creative, reliable and personalized resolution of customer concerns to retain existing customers and maintain their regular services
• Update job knowledge by participating in educational opportunities, including, but not limited to daily courses pertinent

Tempe, Arizona, United States

• Worked closely with the team, motivating and coaching them
• Took a high call volume, and assisted appropriately and efficiently in a timely manner
• Kept up to date with business development and new product lines
• Ensured new training and development plans are distributed to all team members
• Identified customers’ needs, clarifued information, researched every issue and provided solutions and/or alternatives
• Maintained and improved quality results by adhering to guidelines and policies, recommending improved procedures

Pasadena, CA

• Worked directly with C.E.O.’s
• Lead Projects
• Managed and updated calendars for all 30 providers and all medical records, throughout 3 offices
• Verified insurance, billing and collection and submitted claims, collected unpaid debts from insurance company
• Balances patient accounts and took payments for services rendered and reviewed bills and claims for accurate information, created and mailed out statements
• Compiled and maintained records of business transactions, and route incoming and outgoing mail

Monrovia, CA 91016

• One-Stop Assistant
• Greeted and assisted up to 45 visitors a day
• Answered phones and took accurate messages
• Monitored the number of clients and having them follow the buildings rules of signing in and out and kept track of schedules for visitors
• Maintauned strong client relations by helping them and remembering their preferences
• Assisted clients in creating and updating their resumes, assisted with internet research if visitors asked for recommendations for local businesses or job leads

Pasadena, Ca 90116

• Took messages, or transferred calls to staff
• Scheduled appointments and received customers or visitors
• Provided general information to staff, clients, or the public
• Copied, filed, and maintained paper and electronic documents and records
• Assisted clients on computers, I.E; Fill out job applications, file for unemployment, create resumes and help edit on Microsoft Word
• Answered telephone calls and maintained guest visitor log

Downey, CA

• Provided a great customer experience
• Unloaded delivery trucks, moved merchandise to appropriate locations, and maintained stockroom in a neat, orderly, and safe manner
• Performed and adhered to operational processes in the store Merchandise pick up, mark out, returns and filled floor and out of stock pull lists

La Puente, CA

• Prepared and completed orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
• Kept a clean and safe working environment and optimize space utilization
• Reported any discrepancies
• Communicated and cooperate with supervisors and coworkers

Los Angeles, CA

• Operated Cash Register and Safe
• Attended to Customers
• Worked Coffee Bar
• Cleaned Store and Parking Lot
• Stocked and Organized Merchandise

Downey, CA

• Monitored patient condition by observing physical and mental condition, intake and output, and exercise
• Supported patient by providing housekeeping and laundry services; shopped for food and other household requirements; prepared and served meals and snacks; ran errands
• Assisted patient by providing personal services, such as, bathing, dressing, and grooming
• Helped patient care for themselves
• Assisted patient with mobility and physical therapies/exercises