-Oversees Department operation’s profitability, including goal establishment, communication and execution. Monitors and reports on profitability of assigned department. Interprets financial data and makes adjustments in order to manage expenses and achieve profitability.-Manages a staff with responsibility for coaching, mentoring, hiring, and training of all department title & escrow staff. Delegates assignments, provides development opportunities. Manages workflow and resolves escalated issues.-Aligns department goals with business unit goals. Provides input to senior manager.-Develops new and repeat business through bankers, brokers and agents.-Maintains existing client base and manages ongoing client and business challenges.-Works with internal and external customers to manage all aspects of a sale, resale or refinance escrow transaction. Answers questions and provides guidance regarding products, services, policies or specific transactions.

*Identify list of prospective customers, for use as sales leads, based on information from various sources such as internet, Board of Realtors contacts, and industry ads.*Support the continuing business relationship between existing agents and our client, while cultivating relationships with new agents not currently utilizing our clients offices.*Membership and participation in the local Boards of Realtors, establishing the Key Escrow presence and developing relationships with local Brokers/*Agents, to acquaint them with the Key services. Attend real estate events, Chamber of Commerce mixers, etc. to market escrow services*Distribute marketing materials, develop relationships and generate business both to existing and potential agents*Attend real estate events, Chamber of Commerce mixers, etc. to market escrow services*Maintain and provide sales and activity reports to Branch Manager on a monthly basis*Investigates and resolves customer service issues, in partnership with operations*Develop, implement and execute service surveys to customers*Develop and conduct presentations for existing and prospective clients in demonstrating escrow services offered.

Solid knowledge of title insurance, regulatory guidelines, the escrow process, legal documents, and realestate property law.Interact and coordinate with industry contacts such as realtors, loan officers, underwriters, brokers,buyers, and sellersReview title commitment, lender instructions, purchase and sale agreements to be sure the duties andresponsibilities are clear to facilitate closingComply with all state and federal laws governing escrow transactions and escrow accountsMonitor progress in compliance with all terms and conditions of purchase contractsCoordinate the issuance of title policies with title examinerAssemble and deliver closing statements to buyers, sellers, brokers, agents, and lendersDisburse escrow funds accurately and complete administrative tasks such as reportin

Currently licensed LOAN OFFICER in CA, SD, AZ, OH, OR and continuing my education and licensing.1. Receive and hold buyer’s funds in a non interest paying trust account during escrow2. Read and comply with all agreements as detailed in the Purchase Contract and Joint EscrowInstructions as it pertains to the escrow processMairim "Mimi" Vilano - page 23. Follow mutually signed, written instructions agreed upon by buyer and seller during escrow4. Prepare Escrow Instructions/General Provisions, Amendments, Grant Deed (for seller’s signature),Estimated Closing Statement and any additional documents required to clear title or as required by thenew lender5. Although in many cases reports are ordered by the buyer, seller or agents outside of escrow in somecases the escrow officer will obtain reports as required by the purchase contract and provide same tothe buyer during escrow for their review6. Make sure escrow is in receipt of buyer and seller signatures on Purchase Agreement and JointEscrow Instructions, Escrow Instructions/General Provisions, Grant Deed, any Amendments, EstimatedClosing Statements and any other documents required during escrow7. Receive loan documents from the buyer’s new lender (IF APPLICABLE) and prepare amendmentsand estimated closing statements as required by the lender on their lender’s instructions8. Order the evidence of insurance from the buyer insurance agent as per the requirement of the newlender9. Send the signed loan documents and all lender required items to the new lender for funding10. Send original recordable documents along with any releases required to clear title to the titlecompany for recording at the close of escrow11. Make sure that escrow is in receipt of all funds necessary to pay the seller their proceeds as well asall invoices agreed upon by buyer and seller during escrow12. Make sure the seller has sufficient equity in the property to cover all costs, payoff of liens and anyinvoices agreed upon.

General Management:Administers daily functioning of properties – Inspects sites regularly to ensure compliance with organizational established policies, safety measures and quality standards.Manages financial operations of various properties – Payments for leasing, taxes, maintenance, insurance and others.Analyzes and calculates all essential information required, such as property taxes, building’s physical condition and area population.Coordinates marketing initiatives, sales and leasing of properties.Assists tenants in monetary transactions and sorted out clients’ complaints effectively in a professional manner.Documents and reports all financial transactions related to the properties.