As the Vice President of Customer Success & Relationship Management, I am dedicated to driving the success and sustained growth of our customer base. My role encompasses overseeing the overall customer experience, devising and implementing strategies to enhance satisfaction, and nurturing strong, long-lasting relationships. Collaborating closely with cross-functional teams across sales, marketing, operations, design, and development, I ensure a seamless and exceptional customer journey. Additionally, I am instrumental in identifying opportunities for customer growth and retention, driving revenue, and upholding the highest standards of service delivery.

As the Vice President of Sales, I specialize in applying a client-driven, consultative approach while leveraging technical expertise to align our comprehensive product and service offerings with our clients' unique needs. My ultimate goal is to establish strategic partnerships with our customers, working collaboratively to help them achieve their learning and development objectives.

Managed several customer on-site training and support service contracts with multiple task orders. Responsible for continued and new business development. Managed and led 25+ Curriculum Developers, Instructional Designers, Training Analysts and Graphic Artists in the development of highly-interactive training products for several Government agencies.As Program Manager, I led a team of 17 professionals which included Instructional Designers, Graphic Artists and Programmers in the development of web-based distance training for the USCG. Developed level II and level III distance learning for the USCGs new Scalable Integrated Navigation System (SINS) for medium boats with instructional content, audio, 2D/3D images, animations, scenario simulations, voiceover narration and photographs. As Project Manager for the USAF BEAR program, I was responsible for the development of software tools (user and administrator modes), interactive courseware (web-based distance training solutions), and simulations to emulate an austere base set up with embedded video and audio. As a Senior Instructional Designer, I designed and developed interactive courseware and e-learning media for the JOINT STRIKE FIGHTER PROGRAM. This included pilot and maintainer training courses. Developed course content (content outlines/lesson plans, storyboards, electronic training media and ILT,) and graphic ideas. Developed instructor guides for classroom application and associated student guides. Created job aids to enhance electronic training media. Interfaced with subject matter experts for course content and relevancy of material. Possesses a strong ability to quickly come up to speed on highly technical content, familiar with aircraft and submarine systems.

Responsible for the effective management and profitable operation of the office. Drove revenue growth as well as growth in additional product sales areas such as HR/Payrolling Services. Responsible for budgets, forecasting and structuring of a yearly business plan, responsible for aligning branch and goals in a manner consistent with the objectives of CORESTAFF Services while operating with the flexibility and latitude that a our environment provides. Develop client relationships. Overall responsibility: achieve profit results consistent with established expectations, effective management of permanent staff (selection, compensation, training, development), and implement a consistent business development program to maximize billable hours and sales growth, all were successfully accomplished which resulted in an increased market share and operating profits. Identified qualified candidates to fill clerical, administrative, accounting, light industrial and technical positions through effective recruiting, interviewing, reference checking and screening processes. Administered pre-employment skill assessments in accordance with position requirements and client needs. Trained associates using education materials either developed internally or purchased; coached, motivated and counseled associates to ensure successful placement of temporary, temp to hire and direct hire candidates. Maintained employee personnel files to meet company polices, and ensured recruiting and employment practices complied with state and government regulations. Maintained contact with various employment resources (job fairs, college exhibitions, employment organizations) to meet position staffing requirements. Processed weekly payroll, bi-weekly safety and orientation training, unemployment and worker’s compensation; administered medical, dental, 401K and other insurance program enrollment processes.

As Office Manager & Employee Services Manager recruited, hired, trained and managed 13 support staff members. Wrote operations and training procedures, policies/strategies used to organize all studio support functions and streamlined interdepartmental workflow and communications. Cross-trained staff which resulted in a consistent, effective administrative work environment. Managed internal training program. Managed and monitored department budgets. Assisted in the facility relocation and construction build out phase of a 100,000+ sq. ft. facility. Vital team member in the planning process; ensured a seamless move of 800 employees. Organized and set-up floor layouts for office supplies and equipment, break rooms, kitchen areas and coffee bars for one six-story building and one single story facility. Event manager for studio activities, coordinated events from the idea phase through event launch. Managed multiple complex projects. Managed multiple complex calendars for executive staff and other department managers. Booked all travel needs for national and international travel. Updated department intranet site weekly using SharePoint. Managed office consumable inventories. Managed employee store and staff, merchandise selections, store layout, offered services and conducted research to expand store offerings. Created and managed an employee reward program. Researched, compiled and published a bi-weekly studio newsletter. As Interim Human Resource Manager (10 months), arranged interview schedules, prepared offer packages and conducted weekly orientation. Performed data entry into PeopleSoft of all data specific to HR and payroll. Primary point of contact for executive staff and department managers regarding performance reviews, monitored performance and disciplinary actions, managed the training calendars, coordinated class offerings and ensured company policies were adhered to. Monitored and conducted follow through on unemployment claims and worker’s compensation.

As Operations Manager was responsible for monitoring the daily operations of the facility. Conducted educational safety training and facilitated industrial security training programs. Recruited, interviewed, hired, trained and managed administrative support staff. Developed department plans, set performance goals and implemented procedures to improve performance, productivity and customer service. Managed office operations which included securing and maintaining business licenses, vendor services, record management and office equipment. Performed executive administrative functions for executive/senior management. Responsible for employee records management, document preparation, human resources, unemployment claims, worker’s compensation and benefits administration. Processed/tracked purchase orders, invoices, accounts payables, accounts receivables and petty cash. Maintained inventory control of office consumables, leased equipment and evaluated vendors, conducted competitive bid process for services. Managed the Industrial Security Program for three locations across two states. Prepared, maintained and monitored classified materials from the moment it entered and to exiting the facility. Processed security investigations, visitor requests and maintained security database in compliance with the NISPOM. Reviewed and processed applications and need for security clearances. As Instructional Systems Designer III developed training courseware on a variety of programs (Navy, USCG, USMC, Army)covering topics from aircraft, submarines and ships to learning how to use the internet. Developed just-in-time training for the space shuttle program. Responsible for information gathering, meeting with subject matter experts, developed flow charts and storyboards to meet program specifications. Routinely met with graphic and program leads and team members to ensure consistency and as Program Manager, led the teams from concept to program completion.

Conducted orientation, interviews, benefit enrollment and administered the tax credit program.

Managed assigned account base/geographical territory by supporting existing business in selling both passive and electro mechanical components.