Michael Voege Email & Phone Number

Seaford, Ny, Us

• Responds to events and alerts raised by the monitoring toolsets and initiates incident management activities accordingly. Refers alerts to the relevant party according to escalation procedures. • Utilizes ServiceNow daily, opening tracking tickets for lenders, development teams, and system alerts. • Opens incidents to adhere to agreed service levels according to their priority with excellent consistency. • Creates, reviews, and approves verbiage for communications sent to senior F&I leadership and technical teams. • Facilitates and drives technical bridges, providing senior leadership current impact and scope of incidents. • Excellent relations with lending institutions ensuring maximum quality service and minimal profit loss. • Analysis of credit applications, electronic contracts, and leads to assist in lender/dealer relations. • Identifies improvements in processes and updates EOC related documentation including Standard Operating Procedures.