Monique Volbeda Email & Phone Number

Amsterdam, NH, NL

Amsterdam Area, Netherlands

Realization and implementation of the transition plan for the Servicedesks of the Dienst ICT of AmsterdamUMC where the focus is on preparing and guiding the employees of the 2 different Service desks (together with my colleague on location AMC) with an outcome for 1 ICT Servicedesk for all amsterdamumc users.

I give guidance to 25 employees divided across various expertise groups such as: skilled service desk staff, application managers, assistants and workplace staff and acces management. We are jointly responsible for the incidentmanagement, problemmanagement and the escalationmanagement process.My job is to coach and facilitate this team so they can.

Amsterdam En Omgeving, Nederland

Tijdelijke functie waarnemend ICT Manager voor het team Bedrijfsvoering binnen ICT van het VUMC. Team bedrijfsvoering bestaat voornamelijk uit technische applicatie specialisten die verantwoordelijk zijn voor de applicaties die gebruikt worden in de ondersteunende bedrijfsvoerings processen van het ziekenhuis. ook had dit team de beschikking over 2 project.

The content of the job involves bringing together and implement two different IT service organizations; VU University Medical Center and Amsterdam Medical Center. This joint IT service organization will be responsible for the overall management of the IT infrastructure comprising the maintenance as well operation of the Electronic Health Record, EPIC.

I give guidance to 25 employees divided across various expertise groups such as: skilled service desk staff, application managers, assistants and workplace staff and acount managers. We are jointly responsible for the incidentmanagement, problemmanagement, changemanagement and the escalationmanagement process.My job is to coach and facilitate this team so.

I was responsable for actively achieving the functional demand of the customers and translate into a good ICT demand. All questions wich were not standard ICT passed my desk, I was the face of ICT both within and external customers.On request of the management, I also have lead the helpdesk for over one year and helped to temporarily lead the group system.

A diversity and broad range of work such as helpdesk activities, application management, opinion Reports, project management. Everything you can imagen concerning ICT and cardiology

Implementing Medicator in the hospital and several nursing home's in Amsterdam. Making and giving training to end users. Functional application management of Medicator (Isoft)

Working as a nurse and taking care of people who have been hospitalized mainly with the diagnoste HIV

Post Hbo Nursing (Health) Informatics

Propedeuse, Hbo-Vv

Activities and Societies: Propedeuse HBO-V