Premier provider of specialized insurance products and related services in North America and select worldwide markets with more than $8B in annual revenue and15,000 associates worldwide.Provided Senior Management with strategic information to assist them in growing the business. Supplied project stakeholders with reports, specialized information, training, and change management.Converted mainstream accounting reports to Cognos 8 to maintain vendor compliance.Developed management information reports in Cognos and Crystal Reports environments to provide tactical information.Selected due to expertise as primary contact for elevated problems, responsible for triaging issues and delegating to appropriate personnel to maintain proper service levels.Developed and facilitated basic through intermediate training to business users and developer community on current technology / functionality supported by department to reduce cost.Corporate Systems Analyst (2002 - 2007)Supported corporate wide initiatives, domestic and international, with specialized assignments.Designed, developed and implemented solutions to support evolving business needs.Developed ad-hoc reports for urgent requests and Sarbanes Oxley Compliance (SOX).Provided global-wide training for Crystal Reports and EasyTrieve Plus.Developed software documentation and training materials.Instituted best practices which efficiently and consistently supported customer needs and increased satisfaction.SME for senior management for technical issues.Piloted work tracking / time management system in Smalltalk as a Object Oriented exploration.Application Support Executive (ASE) for Micro Focus Cobol.

Enhanced support for applications that supported the corporate functions, including payroll, human resources, warehouse, document services, and finance.Instituted disaster recovery and business continuity plansConverted legacy system to Lawson package which increased functionalityManaged 10 analysts and developers

Led an application team of 6 developers that supported a leading product line, including premium, commissions, and claims processing. Coached growth and development of staff.Streamlined processing systems to improve overall performance of systems and business processes

Reduced batch runtime by 25% by streamlining and multi-threading processes.Integrated in house systems with vendor software applications which provided a total solution.Provided day-to-day support for business and sales customers.