Marcus Nunes Email & Phone Number

California, United States

Naperville, Il, Us

Schiller Park, Illinois, Us

Audio Certified by Encore Global Key Job Responsibilities: - Accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.- Troubleshoot technical issues and resolve problems quickly as they arise.- Complies with all Company security and safety measures.- Supervise and operates all event needs and audiovisual equipment.- Ensures equipment is secure from theft and/or damage when in use.Customer Service - Provide excellent service and strives to exceed the expectations and needs of internal and external customers.- Maintains a positive relationship with all clients through effective communication.- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.- Monitors events and checks in on customers throughout the day. - Understands and fosters the hotel/client relationship. -Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.Training/Staff Development - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. Event Supervision - Performs advanced work (pre/during/post event) with operations team members.- Supervises and directs other technicians during an event. Equipment Maintenance - Assists team with proper security, storage, transportation, and maintenance of equipment.- Audits inventory and forecasting of equipment needs.- Performs preventative maintenance on equipment to keep it presentable and in good working condition.Operations Management -Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.- Works with team to establish coordinated communications for the management of events.

Neuilly Sur Seine, Ile De France, Fr

Managed the sales and service team through my sales and service leaders, by providing them individual growth plans and following up on their progress.Created Amazing Customer Experiences Through strong client focus and ensuring the team is energized and motivated to create a memorable experience for our customers. Provided support to team members and customers in challenging situations and use Sephora’s tools and data to measure KPIs and propose action plans to elevate customer experienceSupported Store Success by driving results through monitoring and analyzing data, leading people, and making good/timely decisions. Managed Day to Day Store Operations and helped the store manager in driving operational initiatives while ensuring profitability and efficiency of the store. Cultivated creativity & disruption to ensure the store represents the brand and culture, using our policies, values, and best practices as my guide.Provided consistent coaching and feedback to elevate and educate our team members on product knowledge, customer interactions and KPI incentives.

Vancouver, Bc, Ca

Customer Service:- Collaborated, Planned and Executed plans with the team to exceed daily sales goals, provide a unique and inclusive customer experience. Building the Brand:- Promoted company brand awareness and values throughout the customer and employee experience. - Used brand values and initiatives to create a unique shopping experience and build customer loyalty.Driving Sales: - Developed and excecated business plans that aligned with company strategies and store's KPI needs.- Educated team members around KPI's and how their efforts can positively impact resultsLeadership Practices and Staff Development:- Created individual SMART plans for personal team member development. - Provided development tools, coached behaviors and their impacts, and provided constructive feedback that inspires and motivates.Diversity, Equity, Inclusion, and Belonging: - Actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and actively collaborating with your team on solutions that promote equity and belonging.Engagement and Performance: - Balanced analysis, experience, and perspective when making decisions about performance concerns and created action plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles when approaching performance concerns.Recruitment and Selection: - Practiced high retention and successfully kept over half of the team during COVID quarantine. - Conducted fair and equitable interviews for core and seasonal staff.Visuals and Merchandising: - Created and executed merchandising plans to improve KPIs while training and managing the team to take pride in a clean and beautiful work environment to follow the merchandising and design standards to provide a consistent customer experience and drive sales.Oversight of Stock, inventory, scheduling, time and attendance and actioned store needs.

San Francisco, Ca, Us

- Developed valuable leadership skills by helping maintain store moral- New team member trainer and facilitated change and empowers employees to grow.- Planed and execute store meetings and events - Responsible for store operations, scheduling and payroll with store managers oversight- Executed quality store openings and closings, troubleshoots issues and demonstrated pride in the store.- Performed as Service Leader at times, ensuring all financial transactions as well as service standards are met.

Cupertino, California, Us

- Managed all store’s maintenance, repairs and upgrades- Oversight of multiple budgets for the store and the planning & execution of all store events, meetings and merchandising updates- Helped create a safe and positive work space for customers and staff- Opened new lines of communication across multiple teams- Managed all in-store use technology and customer Demo items- Responsible for all store overnights, merchandising overnights- Supported multiple stores with "Shop Redesign" and "New Store Openings"- Maintained store standard and helped the team learn how to upkeep

Oversight of all the stores in the market, their spending budget, food quality and store maintenance. Main support for the market when it came to training, hiring and vendor relationship.

San Rafael, California, Us

Volunteering at Enriching Lives through Music was by far my favorite experience. I learned all the skills needed to mentor and coordinate other volunteering interns, while also running my own beginning music class. I helped set the foundation for the students that were starting out the program by teaching them the basics of music, through a recorder. As a volunteer I was also a part of their advanced band and orchestra group as their "guest artist". I supported the organization with all the planning, organizing, and coordination of the shows and performances. I also helped fund the program through outside fund raising events I help with my own band. Towards the end of my career with ELM, I began to teach the beginning clarinet and saxophone classes, and assisting the advanced clarinet and saxophone classes. I was nominated "Youth Volunteer of the Year" because of my consistent work with ELM, and was also headlined in newspapers articles in Marin county.