• Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.• Cultivated strategic relationships with C-level executives and key stakeholders, resulting in increased client retention.• Used excellent verbal skills to engage customers in conversation and effectively match appropriate offerings to customers' needs and requirements.• Led end-to-end service sales cycle, exceeding annual sales targets by 15% to drive multi-million dollar revenue growth.• Analyzed market extensively, identifying and capturing new sales opportunities.• Consistently exceeded quota targets with an average annual attainment of 120%, leading to the receipt of five Sales Achiever Awards.

• Established and nurtured long-term partnerships, resulting in increased client satisfaction and trusted advisor relationships.• Spearheaded successful delivery of premium services, resulting in 100% customer retention and renewal of premium service subscriptions.• Identified and capitalized on new business opportunities within existing clients, leading to an expansion of service offerings and an increase in annual revenue.• Achieved remarkable success by transforming a faltering $16M business into a thriving $34M enterprise within two years through strategic vision and pioneering service improvements, leading to an impressive 112% revenue growth.• Created a culture of continuous learning and development resulting in 100% employee retention, increased job satisfaction, and long-term team stability.

• Led team of Sales Systems Engineering leaders and implemented innovative strategies resulting in 10% business growth, positioning Cisco as the technical leader among U.S. Federal Civilian Agencies.• Created a successful routing and switching refresh campaign that generated $4M in incremental revenue, driving 10% of the region's annual sales growth.• Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.• Established effective communication channels between different departments within the organization.• Conducted regular performance appraisals for direct reports to provide feedback on their work performance.

• Led strategic technical leadership for the regional sales team, which included aligning initiatives with business goals and driving a 20% increase in revenue growth through innovative solutions.• Developed and implemented strategies to increase customer satisfaction and loyalty.• Provided leadership during times of organizational change or crisis situations.• Coached, mentored and trained team members in order to improve their job performance.• Demonstrated strong leadership capabilities as Sales Systems Engineering Manager, consistently surpassing annual sales targets and earning recognition as a Top Performer and Manager of the Year.

• Collaborated with Account Executives to showcase Cisco's advanced network solutions, resulting in an increase in deal closure rates and driving customer adoption across key accounts.• Provided technical guidance for system development and troubleshooting.• Consistently exceeded sales quotas by 110%, driving significant revenue growth

• Designed and deployed scalable IT infrastructure solutions, leading to increases in operational efficiency and a 50% boost in system scalability.• Managed initiatives to optimize systems resulting in a significant performance increase of 30% and enhanced reliability, reducing downtime by 25%.• Constructed and managed a robust network infrastructure consisting of routers, switches, and firewalls.• Worked closely with other teams to ensure smooth operation of the overall IT infrastructure.

• Engineered and deployed state-of-the-art solutions, achieving an increase in system efficiency and ensuring full compliance with industry standards.• Collaborated with other departments on cross-functional projects.• Advised customers on use of products or services.• Provided technical support for end users experiencing difficulty with applications or systems.

• Identified opportunities for improvement in existing systems architecture, processes, tools and technologies used in support of enterprise applications.• Provided technical consultation services regarding specific areas of expertise such as database management systems or networking protocols.• Managed the installation of new hardware and software components, as needed, to meet customer requirements.• Trained staff and users to work with computer systems and programs.• Resolved system problems quickly and efficiently through troubleshooting techniques.

• Oversaw the implementation and continued functionality of essential IT systems supporting the EPA• Delivered expert technical support, resulting in decreased system downtime and ongoing operational efficiency throughout the EPA's IT infrastructure• Assisted in developing and maintaining server infrastructure to ensure system reliability and performance.• Resolved network connectivity problems for both local area networks and wide area networks.• Diagnosed hardware failures on desktops or laptops for repair or replacement.

• Conducted user requirement analysis, identified gaps and implemented solutions.• Tested new and enhanced software modules and delivered insightful and practical feedback on functionality and data output.• Developed software analysis plans and designs to improve system performance.

• Conducted credit reviews on corporations to assess financial conditions.• Analyzed clients' financial statements, market conditions, and industry trends to evaluate risk.• Prepared detailed credit proposals for review by senior management.

• Conducted credit reviews on corporations to assess financial conditions.• Analyzed clients' financial statements, market conditions, and industry trends to evaluate risk.• Prepared detailed credit proposals for review by senior management.