Mary Wilkinson Email & Phone Number

Ohsweken, Ontario, Canada

1987 Chiefswood Rd. Ohsweken Ontario

• Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
• Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
• Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
• Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
• Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
• Maintained financial accounts by processing customer adjustments.

Hamilton, Ontario, Canada

Ohsweken, Ontario, Canada

• Collated classroom materials to help teachers prepare for daily instruction and activities.
• Prepared instructional materials for group and one-on-one use to comply with established curriculum.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives, and philosophies.
• Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
• Organized and guided activities for students, including skills practice, research, and memorization tasks.
• Tailored lesson plans for students with emotional and cognitive disabilities.

Ohsweken, Ontario

• Lectured students to develop dynamic career plans using occupational preferences, personal skills, and interest inventories.
• Qualified Life Skills Coach who developed programs to ensure success.
• Facilitated simulated work-life experiences by way of mock interview and resume writing seminars.
• Trained students to develop career portfolios on the latest employability techniques for job placement.
• Facilitate soft skills training and teach workplace readiness.
• Encouraged students to carefully consider career options and related academic decisions based on personal strengths and goals.

Boston Public School

• Support and plan activities for the client throughout the day to enhance the individual’s abilities
• Involved in Haldimand-Norfolk Autism Camps
• Ensure a safe environment for the individual/gearing for all autistic needs
• Maintained a professional environment, while giving child fun experience

St. Catharines

• Working one on one with a child one evening a week. Developing social and life skills
• Work on fine motor, gross motor, social, and recreational skills. Some activities included crawling/jumping/running through an obstacle course, individual and group crafts, and TEACCH-based fine motor activities.

Bachelor Of Arts (H.B.A.), Child And Youth Studies

Considering the individual child or youth within the context of the family, school, peer group and community. With interdisciplinary roots.

Masters Of Applied Disability Studies, Applied Behavior Analysis

The mandate of the Centre for Applied Disability Studies is to contribute to the betterment of the lives of persons with disabilities by.

Diploma, Educational Assistant/ Special Needs Support Worker, Honors

Adults and children with special needs deserve special care. This program prepared me to serve such individuals with compassion and.