Muhammad Waheed Email & Phone Number

Karāchi, Sindh, Pakistan

Technical support ■ To ensure timely resolution of reported issues in a well professional mannerAvailability■ Ensure un-interrupted availability of hardware and software services to end users. Projects Deployment■ Liaising with IT/Business Project Teams and respective field teams for implementationsProblem Resolution■ Work directly with end users in troubleshooting their day-to-day issues of software and hardware ■ Provide necessary assistance to… Show more Technical support ■ To ensure timely resolution of reported issues in a well professional mannerAvailability■ Ensure un-interrupted availability of hardware and software services to end users. Projects Deployment■ Liaising with IT/Business Project Teams and respective field teams for implementationsProblem Resolution■ Work directly with end users in troubleshooting their day-to-day issues of software and hardware ■ Provide necessary assistance to users related to IT related services as and when required■ Coordination with vendors and internal teams to support end users.Compliance of Information Security Advisories■ Monitoring and ensuring timely and appropriate actions on Information Security advisoriesTechnical Documentation ■ Preparing SOPs for functions and tasks■ In line with the needs, product comparisons and performance evaluations■ Working with Vendor Management team for SLAsTrend Analysis of Incidents■ Regular performing trend analysis on the raised incidents pertaining to ITC which helps reduction in recurrences Show less

Pakistan

• Setup and maintain a computing environment on par with learning requirements while ensuring max. uptime and availability of services under IT Catalog enabling smooth operations of all departments empowered by IT• Coordinate and collaborate with 3rd Party Service Providers and contractors to ensure SLAs and KPIs• Procurement for IT Department including Hardware, Software Licenses and Services• Managed a team of three resident support technician while reporting to my immediate… Show more • Setup and maintain a computing environment on par with learning requirements while ensuring max. uptime and availability of services under IT Catalog enabling smooth operations of all departments empowered by IT• Coordinate and collaborate with 3rd Party Service Providers and contractors to ensure SLAs and KPIs• Procurement for IT Department including Hardware, Software Licenses and Services• Managed a team of three resident support technician while reporting to my immediate manager (HOD)• Managed Collaboration Platforms (Office 365 and Google Workspaces)• Managed Hosted CMS and Intranet sites• Campus Wide High-Density Wireless Connectivity for Internet & Intranet Access• Backup, Archives & Accessibility• Managed Support for Learning Management System• Managed CCTV System (Samsung SVR 960)• Time Attendance Machines (Suprema Xpass & BioStar)• Managed Microsoft Hypervisors 4 Hosts 2012R2 & VMware ESXi Hosts• Managed Active directory and Group policies (2008R2 & W2012R2)• Managed Intranet Windows Print Server• Managed Windows Deployment Services (WDS)• Managed Kiwi Syslog Server (Internet Logs)• Managed Xibo Digital Signage Server• Managed Kaspersky Antivirus Administration Server 11• Managed OpenFire LAN Chat Server (Jabber)• Managed FSRM - File Servers for on-site and cloud data backups• Managed FortiGate 60E Firewall for L7 Filtering, Logging, QoS & Bandwidth Mgmt.• Managed PFSenseNG with Squid for internet caching• Managed Mikrotik RB1100AHx2 as Edge router, Load Balancer & Captive Portal• Managed Ethernet Switching (Cisco Linksys SG300 and 3560G)• Managed Tansonic PABx Phone Recording Server• Managed IT Helpdesk (Tick Management System) – Fresh Desk, Sales Force BMC Remedy• Managed TheDude & Spiceworks as NMS• Managed PKNIC, DNS, CPanel, GoDaddy Host• Integration of SendGrid for automated email dispatch Show less

Pakistan

Setup, maintain and ensure optimal operation of computing and communication infrastructure to support 24x7 business operations including continual improvement and optimization inline with the changing business needs and growth requirementsKey Contributions: Office365: Administer Multiple Microsoft Office 365 Tenants E3 Business subscriptions and services Microsoft Azure: Provide managed cloud services for clients on Microsoft Azre Cloud SaaS, IaaS and PaaS  FreshDesk… Show more Setup, maintain and ensure optimal operation of computing and communication infrastructure to support 24x7 business operations including continual improvement and optimization inline with the changing business needs and growth requirementsKey Contributions: Office365: Administer Multiple Microsoft Office 365 Tenants E3 Business subscriptions and services Microsoft Azure: Provide managed cloud services for clients on Microsoft Azre Cloud SaaS, IaaS and PaaS  FreshDesk Helpdesk: Tier1 and Tier2 support with in SLA for Customers, Partners and Internal support tickets Customer Success: Provide feedback and verify technical product inforamtion in RFI and secure leads Counter, Troubleshoot, Log, Report and Escalate L3 malfunctions to QA & Development Maintain KnowledgeBase of known issues and resolutions in Helpdesk Management System Show less

Karachi, Pakistan

The Associate Instructor is a results-oriented position who assists students with answering questions related to labs for their courses. The Associate Instructor will be familiar with the labs for courses to assist students in a timely manner so there is no disruption to their coursework. The Associate Instructor must be highly motivated, passionate about supporting others and can handle complex problems.Responsibilities, include but are not limited to:► Assisting students with… Show more The Associate Instructor is a results-oriented position who assists students with answering questions related to labs for their courses. The Associate Instructor will be familiar with the labs for courses to assist students in a timely manner so there is no disruption to their coursework. The Associate Instructor must be highly motivated, passionate about supporting others and can handle complex problems.Responsibilities, include but are not limited to:► Assisting students with questions/issues with lab assignments.► Maintain communication with instructors to ensure success for students.► Ensure thorough understanding of assigned labs a minimum of one week in advance of coursebeginning. This includes, but not limited to, lab assignments/tasks and effective ways to troubleshoot issues with students. Show less

Ii Talwar, Clifton, Karachi, Pakistan

►Google Apps for Education Migration o Managed 5000+ active mailboxes o Include. Support and training for GSuit Apps► Establishment of Off Site AWS S3 Cloud Storage► High Density WLAN deployment to support 400+ active nodes► Trained & Deployed I.T Helpdesk support ticket system (HESK)► Encryption over leased L2 Circuit to branch office (EoIP)► Migrated, Administer & Maintain Institute website (Drupal – CMS)

Karachi, Pakistan

IT Consultancy firm, worked as a field technician on ad-hoc / call bases for remote and on-site support & complaint resolution of designated clients. Clientele included KPT Brokers, KPT Parked Vessels, Software Houses, Educational Institutes, and NGOs...Responsibilities included but not limited to ...► Hardware Support for Servers, Desktops, Laptops & Printers► Software Support incl. OS, Antivirus, Office Suit, Outlook, RAdmin► Established & maintained system data backup… Show more IT Consultancy firm, worked as a field technician on ad-hoc / call bases for remote and on-site support & complaint resolution of designated clients. Clientele included KPT Brokers, KPT Parked Vessels, Software Houses, Educational Institutes, and NGOs...Responsibilities included but not limited to ...► Hardware Support for Servers, Desktops, Laptops & Printers► Software Support incl. OS, Antivirus, Office Suit, Outlook, RAdmin► Established & maintained system data backup routine for clients► Procurement & repair of old, new equipment from vendors Show less

Master’S Degree, Networking And Telecommunications, 4.0

Activities and Societies: Final year project - Drupal based admission system for educational institute | presented in university event.

Bachelor'S Degree, Arts, A

B.A

Intermediat, Pre-Engineering, Grade Secured A

Intermediate Pre-Engineering