Experienced IT Support Engineer | System Administrator | Azure | Office 365👨💻 10 years of invaluable experience in IT support, system engineering, and helpdesk administration, backed by a robust skill set and a proven track record of success.🎓 Certified Expertise: Hold industry-recognized certifications including MCSE, MCITP, CEH, and ITIL, demonstrating comprehensive knowledge in areas such as Azure, Office 365, SCCM, and Symantec.🌐 Global Client Management: Successfully managed international clients, resolving complex issues on enterprise video platforms and customizing OS imaging to deliver seamless user experiences and drive client satisfaction.🔧 Technical Proficiency: Skilled in efficiently managing O365 and Google Workspace environments, automating workflows, and utilizing leading helpdesk ticketing systems to streamline operations and optimize support delivery.🔒 Information Security Specialist: Proactively worked with security teams to ensure compliance, remediate vulnerabilities, and implement robust system security measures using Symantec PGP, DLP, Cisco FireEye HX, and more.📈 Data-Driven Insights: Proficient in leveraging Power BI to generate real-time reports, monitoring compliance, and enabling data-driven decision-making for enhanced organizational performance.💼 Seeking Challenging Opportunities: Ready to contribute expertise as an IT Support Engineer or System Administrator, leveraging my certifications, extensive experience, and strong problem-solving abilities to drive IT excellence.✉️ Let's Connect: Reach out to me at mwaheed89@gmail.com or 📞 00971 – 55-859 3194 to explore how we can collaborate and deliver exceptional IT solutions together.
Listed skills include Dns, Servers, Networking, Dhcp, and 38 others.